The National Commercial and Procurement Hub offers expert procurement advice and support for procurement competitions at no cost to commissioners and has created a service specification to support the procurement of online and video consultation solutions. Suppliers go through a first stage of due diligence to confirm that they meet minimum standards.

This is currently done via an approved supplier list on the Dynamic Purchasing System (DPS) for online consultations which provides for:

  • relevant functionality
  • meeting all appropriate standards (including information governance and cybersecurity)
  • organisational capacity to meet demand
  • financial stability standards.

There are also additional procurement routes via the GP IT Futures framework established by NHS Digital.

From early 2021 the DPS and GP IT Futures framework will be bought together into a single new framework under the Digital Care Services (DCS) Catalogue. The new framework will support a harmonised set of requirements and standards; resulting in greater consistency across digital solutions as well as improved clarity on the product(s) being offered by different suppliers. The framework will also support greater integration between GP clinical systems and online consultation and video consultation systems.

For questions relating to the procurement of online and video consultation systems or procurement arrangement before January 2021, please email the Procurement Hub