Building capability for improvement

Alongside practical implementation support, we are working to leave a legacy of increased capacity and capability in practices and federations to lead service improvement. A clear picture is emerging of the kind of capabilities which practices and at-scale collaborations such as federations will need in order to innovate, improve and transform services. These are presented in the capability framework below.


General Practice Improvement Leader programme

Having clinicians and mangers with quality improvement skills is key to successful change. Free places are provided on the General Practice Improvement Leader training programme from NHS England’s Sustainable Improvement team. This is a successful personal development programme with small cohorts of up to 30 people to build confidence and skills for leading service redesign in your practice or federation.

The programme incorporates interactive training workshops, personal reading and reflection, and action learning as participants lead a change project in their own workplace. Participants gain new perspectives, skills and confidence in using improvement science in general practice, and leading colleagues and teams through change. The approach has been successful with general practice clinicians and managers of hugely varying experience (from GP registrars and newly appointed managers to very experienced staff).

Hear previous participants talking about their experience of the training programme.

Who is it for?

The programme is for those working in general practice including, GPs, practice managers, nurses, project managers and facilitators, working directly with general practice to support the GP Forward View. Delegates will need to bring a live project to work actively on during the programme.

What are the benefits?

  • Personal development: how to deliver change and engage people in the process.
  • Building local capability: apply new skills and knowledge to support own practice and wider local area in achieving its goals
  • Potential to accelerate change locally by working on a chosen improvement project focused around one of the 10 High Impact Actions for general practice
  • Learning alongside others from general practice and become part of a wider improvers network

What does it look like?

A modular programme of up to six days in total, completed over three to four months. Each module builds personal learning and the ability to help others use quality improvement techniques.

  • Module 1: Fundamentals of Change and Improvement (2 day session). The key components needed for successful change and practical tools and techniques for making improvements.
  • Module 2: Human Dimensions of change (2 days). How to engage others and work with them to make changes locally.
  • Module 3: Facilitation skills (2 days). Approaches to use when working with groups including building confidence in presenting, group dynamics and common facilitation scenarios where interventions are needed to achieve a successful outcome from group work. At the end of the programme delegates will have access to an ongoing network of resources and support within a national improvement community.

No prior knowledge of managing change or quality improvement is needed to join the programme.

Module and webinar dates for 2017/18

Interest in the programme is extremely high.  We would encourage you to apply for a place as early as possible.

Details about further cohorts for later in 2018 will be available in due course.

Location Start dates Module and webinar dates Bookings open
London 9 and 10 January 2018 View full cohort dates Applications closed
Birmingham 24 and 25 January 2018 View full cohort dates Applications closed

Participants will be expected to:

  • attend all six days – please ensure you can commit to this before applying
  • stay overnight for the middle night of each module – the modules are residential
  • fully participate in all learning activities on the programme
  • complete all pre-work and other exercises within the timescales given.

We will provide:

  • delivery/facilitation of the programme modules
  • opportunity to apply learning to your chosen project and share with cohort colleagues
  • programme materials, including slides (available online)
  • access to an online forum for your cohort
  • meals and overnight accommodation for the middle night of each module, booked centrally by our team.

What does it cost?

  • Overnight accommodation for the middle night with a group meal is provided – no cost to delegates.
  • Travel costs are not funded. Delegates will need to arrange their own travel as needed.

Information webinar – 24 October 2017

If you are interested in applying for the programme soon or in the future, and want to find out more you can join the information webinar being held on Tuesday 24 October 1.00pm – 2.00pm .  This will provide an overview of the programme and an opportunity to ask questions.

Find out more

Join one of our regular webinars. These are an opportunity to hear more about how a Time for Care programme can benefit your practices and federation, about how the General Practice Improvement Leader Programme could benefit clinicians and managers in your area.

National Primary Care Improvement Community

We are in the process of establishing a new national community of practice for clinicians and managers involved in facilitating innovation, improvement and transformation in general practice and wider primary care. This will spread good ideas more quickly, help to accelerate local change and support change leaders in sustaining progress and their own resilience.

Change leaders often feel isolated, particularly in primary care, where there are relatively few people skilled in improvement science and change. Having received initial training in improvement science, many do not have other opportunities to maintain or grow their skills. Recruiting and mentoring others is hard work.

The new Primary Care Improvement Community will seek to address these challenges by creating a community of practice supported by regular networking and access to the latest developments in improvement and change. Facilitated by NHS England’s general practice development team, it will provide access to national policy leaders and international improvement experts as well as creating rich peer-to-peer networks. A programme of national and regional events will provide multiple opportunities for members to share and learn together, and this will be augmented by online networking and webinars.

Most members will have already accessed support from the general practice development programme and will be able to use the community as a way to continue learning and making local improvement.

Further details about the community will be made available during 2017. Membership will be free.