Building capability for improvement

Alongside practical implementation support, we are working to leave a legacy of increased capacity and capability in practices and federations to lead service improvement. A clear picture is emerging of the kind of capabilities which practices and at-scale collaborations such as federations will need in order to innovate, improve and transform services. These are presented in the capability framework below.


General Practice Improvement Leader programme

Having clinicians and mangers with quality improvement skills is key to successful change. Free places will be provided on the General Practice Improvement Leader training programme from NHS England’s sustainable improvement team. This is a successful 9 month personal development programme to build confidence and skills for leading service redesign in your practice or federation.

The programme incorporates interactive training workshops, personal reading and reflection, and action learning as participants lead a change project in their own workplace. Participants gain new perspectives, skills and confidence in using improvement science in general practice, and leading colleagues and teams through change. The approach has been successful with general practice clinicians and managers of hugely varying experience (from GP registrars and newly appointed managers to very experienced staff).

Hear previous participants talking about their experience of the training programme.

We intend to create up to 300 places per year on this training, for the next three years.

Who is it for?

The programme is for those working in general practice, including GPs, practice managers and nurses; also project managers and facilitators actively working with general practice to support the GP Forward View. Delegates will need to bring a live project to work actively on during the programme.

What are the benefits?

  • Personal development: how to deliver change and engage people in the process.
  • Building local capability: apply new skills and knowledge to support own practice and wider local area in achieving its goals
  • Potential to accelerate change locally by working on a chosen improvement project focused around one of the 10 High Impact Actions for general practice
  • Learning alongside others from general practice and become part of a wider improvers network

What does it look like?

A modular programme of up to six days in total, completed at the delegate’s own pace, over a minimum of four months. Each module builds personal learning and the ability to help others use quality improvement techniques.

  • Fundamentals of change and improvement (2 day session) The elements of successful change. Practical tools and techniques for making improvements.
  • Human Dimensions of change (2 days) How to engage others and work with them to make changes locally. Building effective relationships.
  • Facilitation skills (2 days) Approaches to use when working with groups. Creative tools and techniques to help keep projects moving.

The Fundamentals module has to be completed first. Optional support webinars are offered in between each module. No prior knowledge of managing change or quality improvement is needed. All delegates will have access to an ongoing network of resources and support within a national improvement community.

Module and webinar dates for 2017/18

There has been a great deal of interest in the programme with six full cohorts joining since September 2016. Feedback from participants has been positive, telling us they value the “real life real time” learning they are able to take back to their practices to help local improvements happen.

Dates for cohorts starting in April are now fully booked. The next opportunity to apply for a place is September 2017 – please see below for further details for 2017/early 2018.

Location Start dates Module and webinar dates Bookings open
London 13 and 14 September 2017 View full cohort dates 12 July 2017
Manchester 27 and 28 September 2017 View full cohort dates 26 July 2017
London 9 and 10 January 2018 View full cohort dates 7 November 2017
Birmingham 24 and 25 January 2018 View full cohort dates 22 November 2017

Participants will be expected to:

  • attend all six days – please do not apply unless you are able to commit to this
  • stay overnight for the middle night of each module – the modules are residential
  • fully participate in the learning activities on the programme
  • complete all pre-work and other exercises within the timescales given.

We will provide:

  • delivery/facilitation of the programme modules
  • opportunity to apply learning to your chosen project and share with cohort colleagues
  • programme materials, including slides (available online)
  • access to an online forum for your cohort
  • meals and overnight accommodation for the middle night of each module, booked centrally by us.

What does it cost?

  • Overnight accommodation with group meal is provided free for the middle night if attending on consecutive days.
  • Travel costs are not funded. Delegates will need to arrange their own travel as needed.

Find out more

Join one of our regular webinars. These are an opportunity to hear more about how a Time for Care programme can benefit your practices and federation, about how the General Practice Improvement Leader Programme could benefit clinicians and managers in your area.

National Primary Care Improvement Community

We are in the process of establishing a new national community of practice for clinicians and managers involved in facilitating innovation, improvement and transformation in general practice and wider primary care. This will spread good ideas more quickly, help to accelerate local change and support change leaders in sustaining progress and their own resilience.

Change leaders often feel isolated, particularly in primary care, where there are relatively few people skilled in improvement science and change. Having received initial training in improvement science, many do not have other opportunities to maintain or grow their skills. Recruiting and mentoring others is hard work.

The new Primary Care Improvement Community will seek to address these challenges by creating a community of practice supported by regular networking and access to the latest developments in improvement and change. Facilitated by NHS England’s general practice development team, it will provide access to national policy leaders and international improvement experts as well as creating rich peer-to-peer networks. A programme of national and regional events will provide multiple opportunities for members to share and learn together, and this will be augmented by online networking and webinars.

Most members will have already accessed support from the general practice development programme and will be able to use the community as a way to continue learning and making local improvement.

Further details about the community will be made available during 2017. Membership will be free.