Podcast transcript

GP: Hi, Paul, how are you?

Paul: I’m OK. Yeah, I’m OK.

GP: Just before we start, Paul, I was looking at your notes before you came in. I can’t see that we’ve got any reasonable adjustments recorded for you. Is that right?

Paul: I’m not sure what reasonable adjustments are.

GP: OK. Well, reasonable adjustments are changes that we make to make sure that accessing our services is as easy and fair as possible. Examples are things like a longer appointment or having a carer with you. I don’t know if there’s anything that you can think of that would make life easier for you?

Paul: I have a learning disability, so easy read would be helpful. Easy read documentation and large font because I’m visually impaired.

GP: That makes an awful lot of sense. Thanks so much for sharing that. If you’re happy to, I’ll pop that on your record here.

Paul: Yeah.

GP: It also then means that we can share through something called the reasonable adjustment digital flag.

Paul: OK.

GP: And it means that information will be, umm, seen by anyone that you see in any health or care appointment so that people know about that in advance. Is that OK? Great.

Paul: Yeah, that would be really helpful. Thank you.

GP: Can I also ask you just if anything else springs to mind when you get home or later on that might be helpful that you let me know because we can put that on for you at any point. Some people find a leaflet quite helpful. Think of some ideas. OK, would that be helpful?

Paul: Yes, that would be super.

GP: I’ve got one in easy read for you, so I’ll let you have that. Think of anything else, just let me know and we can put it on anytime.