Our advice for clinicians on the coronavirus is here.
If you are a member of the public looking for health advice, go to the NHS website. And if you are looking for the latest travel information, and advice about the government response to the outbreak, go to the gov.uk website.
A new NHS 111 online service has been put in place to help people get quick advice about coronavirus, as enquiries to the health service about the outbreak have surged. More than 35,000 people used the site in a single day over the weekend to get help and advice. The new NHS 111 online service […]
The NHS has started pilots of home testing for coronavirus where NHS staff, including nurses and paramedics, will visit people in their own homes rather than them having to travel. Professor Keith Willett, NHS strategic incident director for coronavirus said: “We have started to pilot home testing for coronavirus in London, which will be carried out […]
The NHS 111 urgent care advice line has saved over 12 million unnecessary A&E visits, new figures from NHS England and Improvement have revealed. There were 80 million calls to 111 between its foundation in April 2011 and September 2018. Analysis of calls over that time shows that more than one in four people, 28%, would […]
NHS staff provided timely, high quality care to a record numbers of people in England this winter, according to official figures published today. The hard work of frontline staff combined with ongoing improvements to how the NHS provides care meant over 380,000 more patients were treated within four hours in Accident and Emergency (A&E) than […]
20,000 people every day are now getting urgent health advice from a doctor, nurse, paramedic or other clinical professional over the phone, according to latest NHS data. Over half of all calls to the NHS 111 phone service received expert assessment from a clinical professional in July this year – the highest proportion since the […]
Richard Barker, Interim National Director of Commissioning Operations and Information, said: “While it was pleasing to see improvements in Referral to Treatment Times and Diagnostic Waiting Times compared with last month, in A&E we really are now seeing the effects of the delayed flu spike which peaked in February and March this year compared with […]
200,000 homeless, older and vulnerable people have had ‘lessons’ to get online and contact their doctor reducing GP visits and costs to the NHS. In the first two years of the NHS England pilot scheme ‘Widening Digital Participation’ 14,000 people registered with a GP and looked online first before contacting the doctor. Half of those […]
NHS 111 has received excellent satisfaction ratings in a new service evaluation survey. Led by the Royal College of Paediatrics and Child Health RCPCH , in partnership with NHS England, The Health Foundation and the Picker Institute, the review of 111 services in North West London revealed 84% of people calling the helpline ‘got what […]
NHS111 today refuted suggestions that it refuses to send ambulances to patients who are seriously ill. In a rebuttal of claims made in a national newspaper, the helpline service said it had an exemplary safety record while dealing with around 38,000 calls a day across the country. And NHS England defended the service saying it […]
Simplifying the patient journey and improving the patient experience are among the key priorities for NHS111. Dr Ossie Rawstorne, National Medical Adviser to NHS111, said as well as these aims, the ambition was for “the patient experience to be consistently good across the entire system”. Speaking at the NHS111 Focus on Futures event held in […]