Using patient feedback to improve services
Midlands and Lancashire Commissioning Support Unit (CSU) has developed a new way to bring together feedback from patients. It has created a database of information from a range of sources and holds information about patients’ experiences. Alongside this database they attend a range of events and have other involvement opportunities, which are outlined in this film. This includes a membership scheme and community groups where patients share their experiences. This wealth of information enables them to listen to patients and highlight issues and areas for improvement.
Shaping public services in Hull using a ‘People’s Panel’
Hull Clinical Commissioning Group (CCG) runs a People’s Panel with Hull City Council, to encourage public participation in a range of public services and policies. Members of the panel receive regular newsletters, questionnaires, feedback on surveys and invitations to involvement events. The CCG also has a number of patient ambassadors who work with communities and commissioning managers to gather patient and public views on a variety of topics.
If you would like to see more examples of the work CCGs have been doing you can also watch this film about how Rotherham CCG is using social prescribing.