10 High Impact Actions: New consultation types – eConsult in Southampton

Document first published:: 26 October 2017
Page updated:: 30 October 2017
Topic:: General practice, Primary care
Publication type:: Case study

Published as part of the General Practice Forward View, the 10 High Impact Actions are a collection of ways to improve workload and improve care through working smarter, not harder. This case study shows how a medical centre in Southampton is using online consultations with their patients.

Document

10 High Impact Actions: New consultation types - eConsult in Southampton

PDF
68 KB
4 pages

Summary

eConsult is an online triage and consultation tool. Approaching its 6th year, it gives patients access to self-help, allows them to complete administrative tasks such as requesting a sick/fit note remotely, and makes it easier for GPs to assess what medical care the patient needs. Hedge End Medical Centre is one of a growing number of practices seeing its benefits, with a Care Quality Commission quality report praising its online services.

Media

Running time: 00:07:53

Summary

Watch a video of this case study, where Jennie Docks talks about the use of online consultations with their patients.