eConsult is an online triage and consultation tool. Approaching its 6th year, it gives patients access to self-help, allows them to complete administrative tasks such as requesting a sick/fit note remotely, and makes it easier for GPs to assess what medical care the patient needs. Hedge End Medical Centre is one of a growing number of practices seeing its benefits, with a Care Quality Commission quality report praising its online services.

Watch a video of this case study, where Jennie Docks talks about the use of online consultations with their patients.