10 High Impact Actions: New consultation types – eConsult in Southampton

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Published as part of the General Practice Forward View, the 10 High Impact Actions are a collection of ways to improve workload and improve care through working smarter, not harder. This case study shows how a medical centre in Southampton is using online consultations with their patients.



eConsult is an online triage and consultation tool. Approaching its 6th year, it gives patients access to self-help, allows them to complete administrative tasks such as requesting a sick/fit note remotely, and makes it easier for GPs to assess what medical care the patient needs. Hedge End Medical Centre is one of a growing number of practices seeing its benefits, with a Care Quality Commission quality report praising its online services.


  • Running time: 00:07:53


Watch a video of this case study, where Jennie Docks talks about the use of online consultations with their patients.