Creating a new NHS England: NHS Digital and NHS England have now merged. Health Education England will join us in April 2023. Learn more.
FFT gives patients the opportunity to submit feedback to providers of NHS funded care or treatment, using a simple question which asks how likely, on a scale ranging from extremely unlikely to extremely likely, they are to recommend the service to their friends and family if they needed similar care or treatment. Type I and II A&E healthcare providers have been required to make the opportunity to provide feedback through the FFT available to their patients since 1 April 2013 and submit data to NHS England each month. On the 1 April 2015 the A&E FFT was expanded to include walk-in-centres/minor injury units and children and young people. Further information can be found on the FFT webpage.