Case study: how people’s lived experience is improving health and care services in the North East and North Cumbria

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People are sharing their experiences to shape health and care services in the North East and North Cumbria, as part of new plans by the integrated care system to work in partnership with people and communities. ‘Lived experience’ recognises the personal knowledge and impact of people who access health and care services such as those living with a long-term condition, disabled people or family carers. It might also be people who have specific experience of a health service such as maternity.