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Complaints survey toolkit: implementation guide
NHS England is not responsible for content on external websites.
Summary
Accessible content. Version 2. Updated October 2024.
This implementation guide is part of the Complaints survey toolkit, designed to assist health and social care organisations in implementing the survey with the aim to collect feedback from their complainants using a robust survey tool.
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Complaints survey toolkit: sampling compilation guide
NHS England is not responsible for content on external websites.
Summary
Accessible content. Version 2. Updated October 2024.
This guide provides instructions on how to compile a sample of complainants to include in the survey. This handbook is aimed at those carrying out the sampling for, but not directly coordinating or managing, the complaints survey.
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Complaints survey toolkit: data entry and data cleaning instructions
NHS England is not responsible for content on external websites.
Summary
Accessible content. Version 2. Updated October 2024.
This document instructs how to code questionnaire outcomes and how to enter the data from completed questionnaires. The Excel ‘Data Entry Template’ document provided with this Toolkit should be used to enter survey responses.