Our advice for clinicians on the coronavirus is here.
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This Implementation Guide is a handbook, part of the Complaints Survey Toolkit, designed to assist health and social care organisations in implementing the survey with the aim to collect feedback from their complainants using a robust survey tool.
This handbook provides instructions on how to compile a sample of complainants to include in the survey. This handbook is aimed at those carrying out the sampling for, but not directly coordinating or managing, the Complaints survey.