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This study involved six NHS sites in England and Wales. The authors found great variance in the experiences of care planning and the understanding of recovery and personalisation; in particular, the perceived usefulness of care plans and engagement with carers during this process. The authors also highlighted service users’ perceptions; that is, they valued their relationships with care coordinators and saw this as being central to their recovery. A limitation of this study however is relatively low response rates from participants which may impact the generalisability of the results.