Friends and Family Test Awards – Finalists and summaries

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The shortlist for the second Friends and Family Test Awards, recognising work across the NHS to use patient and staff feedback and insight to drive improvements in services.


Shortlisted entries this year include:

  • an initiative in Nottingham to reduce the time that patients have to go without food and drink prior to operations;
  • an assessment process for frail older people in Ipswich to try to provide treatment without hospitalisation;
  • an insight initiative to understand the health needs of homeless people and refugees in Leicester;
  • compassion-based training for maternity staff in Northumbria;
  • a process for turning patient feedback into action in East London;
  • an initiative for training non-clinical staff in a rural West Sussex GP practice to more accurately assess the needs of their patients.