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Shortlisted entries this year include:
- an initiative in Nottingham to reduce the time that patients have to go without food and drink prior to operations;
- an assessment process for frail older people in Ipswich to try to provide treatment without hospitalisation;
- an insight initiative to understand the health needs of homeless people and refugees in Leicester;
- compassion-based training for maternity staff in Northumbria;
- a process for turning patient feedback into action in East London;
- an initiative for training non-clinical staff in a rural West Sussex GP practice to more accurately assess the needs of their patients.