Shortlisted entries this year include:

• an initiative in Nottingham to reduce the time that patients have to go without food and drink prior to operations;
• an assessment process for frail older people in Ipswich to try to provide treatment without hospitalisation;
• an insight initiative to understand the health needs of homeless people and refugees in Leicester;
• compassion-based training for maternity staff in Northumbria;
• a process for turning patient feedback into action in East London;
• an initiative for training non-clinical staff in a rural West Sussex GP practice to more accurately assess the needs of their patients.