Friends and Family Test data – November 2017

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Friends and Family Test (FFT) gives patients the opportunity to submit feedback to providers of NHS funded care or treatment, using a simple question which asks how likely, on a scale ranging from extremely unlikely to extremely likely, they are to recommend the service to their friends and family if they needed similar care or treatment. Data on all these services is published on a monthly basis.

Summary

The FFT Collection overview gives users a summary of patient FFT results across all care settings, including total organisations submitting, total responses, overall response rates where applicable and the percentage of respondents who would or would not recommend their service to friends or family.

Summary

This document displays visual statistics of monthly results for the FFT and shows the results for the current month for all care settings as well as the total number of responses.

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Summary

The A&E FFT dataset includes FFT responses for the latest month from all types of A&E departments including walk-in-centres and minor injury units as well as type I and II providers. Data is submitted monthly by providers via the Unify2 data collection system and is available down to site level.

Summary

The Ambulance FFT dataset includes FFT responses for the latest month from providers of NHS funded ambulance and patient transport services. Data is submitted monthly by providers via the Unify2 data collection system and is available down to service provider level.

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Summary

The Community Health FFT dataset includes FFT responses for the latest month from providers of NHS funded community health services. Data is submitted monthly by providers via Unify2 data collection system and is available down to service category level.

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The Dental FFT dataset includes FFT responses for the latest month from providers of NHS funded dental services. Data is submitted directly to the Business Service Authority each month.

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The GP FFT dataset includes FFT responses for the latest month from GP practices. Data is submitted directly to NHS Digital’s Calculating Quality Reporting System (CQRS) each month.

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The Inpatient FFT dataset includes FFT responses for the latest month from NHS funded acute inpatient services. Data is submitted monthly by providers via the Unify2 data collection system and is available down to ward level.

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The Mental Health FFT dataset includes FFT responses for the latest month from providers of NHS funded mental health services. Data is submitted monthly by providers via the Unify2 data collection system and is available down to service category level.

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Summary

The Outpatient FFT dataset includes FFT responses for the latest month from providers of NHS funded outpatient services. Data is submitted monthly by providers via the Unify2 data collection system and is available down to organisation level.

Summary

The Dental Submission Checker shows all submissions for the current month alongside data for those practices for previous months, allowing Commissioners and practices to quickly review the quality of the data submitted. In particular, the Submission Checker highlights where no data has been submitted for the previous 3 months, where the breakdown of responses is the same for the previous 3 months, and where a practice has submitted zero responses for the previous 3 months.

Summary

The GP Submission Checker shows all submissions for the current month alongside data for those practices for previous months, allowing Commissioners and practices to quickly review the quality of the data submitted. In particular, the Submission Checker highlights where no data has been submitted for the previous 3 months, where the breakdown of responses is the same for the previous 3 months, and where a practice has submitted zero responses for the previous 3 months.