Friends and Family Test data – October 2021

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Friends and Family Test (FFT) gives patients the opportunity to submit feedback to providers of NHS funded care or treatment, using a simple question which asks how likely, on a scale ranging from extremely unlikely to extremely likely, they are to recommend the service to their friends and family if they needed similar care or treatment. Data on all these services is published on a monthly basis.

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The FFT collection overview gives users a summary of patient FFT results across all care settings, including total organisations submitting, total responses, overall response rates where applicable and the percentage of respondents who would or would not recommend their service to friends or family.

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This infographic displays visual statistics of monthly results for the FFT and shows the results for the current month for all care settings as well as the total number of responses.

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The A&E FFT dataset includes FFT responses for the latest month from all types of A&E departments including walk-in centres

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The Ambulance FFT dataset includes FFT responses for the latest month from providers of NHS funded ambulance and patient transport services. Data is submitted monthly by providers via the Strategic Data Collection Service (SCDS) data collection system and is available down to service provider level.

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The Community Health FFT dataset includes FFT responses for the latest month from providers of NHS funded community health services. Data is submitted monthly by providers via Strategic Data Collection Service (SCDS) data collection system and is available down to service category level.

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The Dental FFT dataset includes FFT responses for the latest month from providers of NHS funded dental services. Data is submitted directly to the Business Service Authority each month.

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The Inpatient FFT dataset includes FFT responses for the latest month from NHS funded acute inpatient services. Data is submitted monthly by providers via the Strategic Data Collection Service (SCDS) data collection system and is available down to ward level.

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The Maternity FFT dataset includes FFT responses for the latest month from NHS funded maternity services. Responses to the maternity FFT are captured at four points: antenatal care, birth, postnatal ward and postnatal community. Data is submitted monthly by providers via the Strategic Data Collection Service (SCDS) data collection system and is available down to site level.

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The Mental Health FFT dataset includes FFT responses for the latest month from providers of NHS funded mental health services. Data is submitted monthly by providers via the Strategic Data Collection Service (SCDS) data collection system and is available down to service category level.

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The Outpatient FFT dataset includes FFT responses for the latest month from providers of NHS funded outpatient services. Data is submitted monthly by providers via the Strategic Data Collection Service (SCDS) data collection system and is available down to organisation level.