10 High Impact Actions: Productive workflows – Stowhealth Practice, Suffolk

Document first published:
Page updated:
Publication type:

Published as part of the General Practice Forward View, the 10 High Impact Actions are a collection of ways to improve workload and improve care through working smarter, not harder. This case study shows how a GP practice introduced telephone consultations for patients to improve access to general practice.


Stowhealth Practice, an innovative practice in Suffolk, has been on a journey of self-improvement to deliver the very best in patient care and access, and a better working environment. Introducing telephone  consultations has enabled them to improve access, continuity of care and satisfaction for patients and staff.