Links between NHS staff experience and patient satisfaction: Analysis of surveys from 2014 and 2015

Document first published:: 22 February 2018
Page updated:: 23 February 2018
Topic:: Equality and diversity, Workforce
Publication type:: Report

Using NHS staff and inpatient survey data, this report identifies the most important aspects of staff experience in predicting inpatient satisfaction.

Document

Links between NHS staff experience and patient satisfaction: Analysis of surveys from 2014 and 2015

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772 KB
52 pages

Summary

The report also examines the experiences of staff (and patients) from a black and minority ethnic background, examining the extent to which treatment of these staff are linked with patient experience.