NHS England and NHS Improvement guidance: Using the Friends and Family Test to improve patient experience

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This guidance sets out the requirements of the NHS Friends and Family Test (FFT). These revisions to the FFT guidance are effective from 1 April 2020.


This guidance is intended to support all provider organisations that are required through their NHS Standard Contracts1 (including independent sector providers, primary medical and primary dentistry contracts) to deliver the FFT. We hope commissioners will find it useful too.

It replaces all previous implementation guidance for the patient focused FFT, including the guidance specifically relating to GPs and dentists, and the supplementary guidance and advice published in relation to information governance, sensitive situations and contracting with a commercial supplier of FFT services.