Putting Patients First: NHS England Business Plan for 2013/14 – 2015/16

Document first published:
Page updated:
Publication type:

This document we sets out how we will support commissioners to use their valuable public resources to improve quality and secure the best possible outcomes for people.


The plan covers a three-year period, but the major emphasis is on the work we will undertake in 2013/14.

This plan provides detail of NHS England’s operating model, explaining how we will deliver our mandate from the government and fulfil our own duty to improve outcomes for people.