Simple changes maximise use of appointments and increase efficiency – Dunstan Village Group Practice, North West

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Dunstan Village Group Practice in Liverpool participated in the Productive General Practice (PGP) Quick Start programme to looks at ways it could work more efficiently to better meet patient demands.  The number of patients using online appointments increased by 56%, giving patients more choice and flexibility.  Five hours of GP time and three hours of reception team time were released per week, creating a better working day for the practice team and helping complete tasks more efficiently.  The programme is part of the support available through Time for Care.