‘Who’s actually gonna read this?’ An evaluation of staff experiences of the value of information contained in written care plans in supporting care in three different dementia care settings.

Participants perceived that written care plans did not help staff with good practice in planning care or to support dementia care generally. Staff were unsatisfied by repetitive documentation, inflexible electronic records and conflicting demands on their time. They concluded that frontline staff should be involved in designing new information systems including care plans. The study authors recommend that future research should include service users and carers’ voices, or an analysis of care plans themselves.