Tim Kelsey is National Director for Patients and Information and joined NHS England from the Cabinet Office where he was the first Executive Director of Transparency and Open Data. Tim is a leading advocate of a popular knowledge revolution in our public services and, in 2000, co-founded Dr Foster, a company that pioneered the publication of patient outcomes in healthcare. He is an internationally regarded expert in thinking differently about how digital and social media can transform the customer – and patient – experience in public services. In 2007, he launched NHS Choices, the national online health information service which now reports around 20 million unique users a month.
Tim was named a Reformer of the Year by the think tank Reform in 2012. Before Dr Foster, Tim was a national newspaper journalist and a television reporter. He worked for the Independent and The Sunday Times, as well as Channel 4 and the BBC.
In April, England became the first country in world to offer citizens the ability to access their GP records online and other digital services in primary care. In the first quarter of this year, more than 3.7m repeat prescriptions were ordered online. More than 3m people have registered for record access. ‘At first I was […]
NHS England’s National Director for Patients and Information looks at how unleashing the power of technology and data can improve patient care: Published in October 2014, the Five Year Forward View sets out a clear direction for the NHS – showing why change is needed and what it would look like. Since then, the National […]
The NHS Citizen project has reached its initial aim – developing a design for how NHS England can improve citizen participation and accountability. This design is a huge step forward for NHS England. As we have said before, the NHS is more than a care-and-repair organisation; it is a social movement. It relies not just […]
Tim Kelsey, NHS England’s National Director for Patients and Information, explains the important next steps in the programme: I thought it would be helpful to update you on the latest developments around the care.data programme. In February, we announced a six month extension to the start of care.data so we could ensure stronger safeguards around […]
By Tim Kelsey, National Director for Patients and Information, NHS England: The Friends and Family Test (FFT) was one of the many responsibilities NHS England inherited from the Department of Health when it came into being on 1 April 2013. Since day one, we have not looked back, rolling out data from A&E, inpatient and […]
As every shopper or traveller knows, the best supermarkets and airlines have become expert at responding to customer feedback. They make skilful use of these data to offer services that are responsive to customer needs and are highly consistent in quality. We are all aware of the financial and demographic pressures which our NHS faces. […]
Tim Kelsey, NHS England’s National Director for Patients and Information, explains how NHS England is celebrating patient and public participation across health and care. The NHS England Excellence in Participation Awards are a great way for us to celebrate the fantastic work that goes on in the NHS and the wider health and care sector. […]
When patients are ignored, they are most at risk; that was the central conclusion of the report by Robert Francis into Stafford hospital. Don Berwick, in his safety review, said the NHS should be ‘engaging, empowering and hearing patients and theirs carers all the time’. The most important goal of a modern health service is […]
Tim Kelsey, NHS England’s National Director for Patients and Information, tells the EHealthInsider Live conference why transparency is the key to sustainable high quality services: Sir Bruce Keogh is a hero of our time. He chose to be a heart surgeon when, in his words, heart surgery ‘was regarded as hugely controversial, immoral, against nature’; […]
Tim Kelsey, NHS England’s National Director for Patients and Information, explains the next step towards empowering people Since being established NHS England has been seeking and developing ways to put patient participation at the heart of its decision-making. Over the last few months we have been working with colleagues throughout the health and care sectors, […]