Introduction

This online blueprint guide provides an overview of how the Folkestone, Hythe and Rural Hub PCN model was developed, how it works and what it delivers for staff and patients across the area. It is supported by a series of in-depth Perspectives guides and other practical resources and reference material which provide more detailed information on different aspects of design and implementation.

The pilot – which introduced a new model for managing online consultations and supported the delivery of a wide range of enhanced PCN-level services through a federated approach – demonstrates how a PCN can deliver across a range of strategic challenges: from improving access to services and building workforce capacity, to supporting collaborative working and delivering innovation at scale.

Please access different sections of the blueprint guide via the links below – or you can download the full document as a PDF here.

FOREWORD

SECTION 1: Project overview and benefits

SECTION 2: How the hub model operates

SECTION 3: Overview of the technical solution

SECTION 4: Managing referral processes

SECTION 5: Detailed technical specification and workarounds

SECTION 6: Workforce design and development

SECTION 7: Governance, funding and compliance arrangements

SECTION 8: Data intelligence and reporting

SECTION 9: The patient’s perspective

Additional resources

Key contacts and Acknowledgements