South West (South) Eye Health information

This webpage is for community Opticians and their teams based in Cornwall & Isles of Scilly, Devon, Bristol, North Somerset, Somerset and South Gloucestershire.

All public and patient enquiries, complaints and Freedom of Information Act requests should be directed to england.contactus@nhs.net or telephone 0300 311 22 33.

If you are from an Opticians in Cornwall & Isles of Scilly, Devon, Bristol, North Somerset, Somerset and South Gloucestershire and have a query, please contact us as follows:

Application forms

If you wish to apply for a Mandatory contract, additional contract or both contracts please give NHS England at least 12 weeks’ notice to process your application .  Please see guidance to determine which application form and sections need to be submitted along with copies of DBS certificate, two professional references, and CV for each Director, Company Secretary and each performer to NHS England South (South West) Eye Care team:

Bulletins – Optometry Bulletin and Special Bulletin

Please find below a copy of our latest newsletter and appendices – September 2018

Changes to Contract details / GOS hours / Premises / Directors or Performers

Please remember to let NHS England know of any changes to your opening times or GOS hours, new applications, contract variations or performer details via our generic email account england.optometrysouthwest@nhs.net

Local Optical Committees

Visit our Local Optical Committees page to access contact details for the LOCs in the South West.

GOS4 Claims

Please see GOS4 pre-authorisation briefing v0 3 which gives guidance on GOS4 claims for adult patients aged 16 years and over.  From 5th November 2018 such claims should be pre-approved by NHS BSA.  Claims for GOS4s for children under 16 should be sent to PCSE for payment in the normal way.

NHS website

Contractors are reminded that their details need to be kept up to date on the NHS website.

If you need to register or have any problems accessing/editing the information for your practice on the website, the Choices team email address is thechoicesteam@nhschoices.nhs.uk

NHS mail

If you wish to apply for an NHS.net email please complete the NHSmail account application form and return it, with a copy of your Information Governance (IG) toolkit to england.optometrysouthwest@nhs.net

Performers lists

The point of contact for all performers’ list changes and updates is via Primary Care Support England (PCSE).

Primary Care Support England (PCSE)

For stationery and GOS4 forms via portal: pcse.portal@nhs.net

For enquiries: pcse.enquiries@nhs.net
Post: PCSE Enquiries, PO Box 350, Darlington DL1 9QN
Telephone: 0333 014 2884
Fax: 0113 2776912

For payment queries and submissions: pcse.optical@nhs.net
Telephone: 0333 014 2884
Fax: 0113 2776912

Quality in Optometry (QiO)

Further QiO verification visits are being arranged to be carried out next year.  Practices who are receiving a visit will be notified in due course.

Safeguarding information – Children and adults

Lots of information can be found on Local Authority web sites along with contact details of who to phone should you witness an incident.