South West (South) Eye Health information

This webpage is for community Opticians and their teams based in Cornwall & Isles of Scilly, Devon, Bristol, North Somerset, Somerset and South Gloucestershire.

All public and patient enquiries, complaints and Freedom of Information Act requests should be directed to or telephone 0300 311 22 33.

If you are from an Opticians in Cornwall & Isles of Scilly, Devon, Bristol, North Somerset, Somerset and South Gloucestershire and have a query, please contact us as follows:

Application forms

If you wish to apply for a Mandatory contract, additional contract or both contracts please give NHS England at least 12 weeks’ notice to process your application .  Please see guidance to determine which application form and sections need to be submitted along with copies of DBS certificate, two professional references, and CV for each Director, Company Secretary and each performer to NHS England South (South West) Eye Care team:

Bulletins – Optometry Bulletin and Special Bulletin

Please find below a copy of our latest newsletter and appendices – September 2018

Changes to Contract details / GOS hours / Premises / Directors or Performers

Please remember to let NHS England know of any changes to your opening times or GOS hours, new applications, contract variations or performer details via our generic email account

Local Optical Committees

Visit our Local Optical Committees page to access contact details for the LOCs in the South West.

NHS website

Contractors are reminded that their details need to be kept up to date on the NHS website.

If you need to register or have any problems accessing/editing the information for your practice on the website, the Choices team email address is

NHS mail

If you wish to apply for an email please complete the NHSmail account application form and return it, with a copy of your Information Governance (IG) toolkit to

Performers lists

The point of contact for all performers’ list changes and updates is via Primary Care Support England (PCSE).

Primary Care Support England (PCSE)

For stationery and GOS4 forms via portal:

For enquiries:
Post: PCSE Enquiries, PO Box 350, Darlington DL1 9QN
Telephone: 0333 014 2884
Fax: 0113 2776912

Please remember to submit GOS4 forms for over 16s with a particular medical condition initially to NHS England South (South West) Eye Care team, Peninsula House, Kingsmill Road, Tamar View Industrial Estate, Saltash PL12 6LE for an optometric advisor to authorise.

Please ensure that your supplier name, address and telephone number are listed on the GOS4.  In addition, it is imperative, that the correct benefits that patients receive is indicated on the form.  The authorised / non-authorised form will then be returned to your practice.  If authorised you will need to submit to PCSE for payment.

For payment queries and submissions:
Telephone: 0333 014 2884
Fax: 0113 2776912

The latest PCSE newsletter please see under Optometry Bulletin Appendix 1

Quality in Optometry (QiO)

Further Quality in Optometry (QiO) verification visits will be arranged and practices notified accordingly.  These should be carried out by Christmas 2018.

Safeguarding information – Children and adults

Lots of information can be found on Local Authority web sites along with contact details of who to phone should you witness an incident.