NHS 111 Statistics, February 2013

NHS 111 Minimum Data Set – February Release

Call statistics to the NHS 111 service up to and including February 2013 from the 18 sites providing this service and able to provide data at this time. The sites are:

  • County Durham & Darlington
  • Lincolnshire
  • Luton
  • Nottingham City
  • Isle of Wight
  • Derbyshire
  • The North West
  • Croydon
  • Hillingdon
  • Inner North West London
  • Hertfordshire
  • Great Yarmouth & Waveney
  • Oxfordshire
  • Wandsworth
  • Sutton & Murton
  • Norfolk
  • Suffolk
  • Kingston & Richmond

The main findings for February 2013 were:

  1. In February, there were 218,144 calls to the 111 service, with 82% of these calls from people directly dialling 111. Scaled up, this would represent 13.2 million calls per year across England to the NHS 111 service.
  2. In February, 90% of answered calls made to NHS 111 were answered within 60 seconds. Of all calls offered 3% were abandoned after waiting longer than 30 seconds.
  3. Average length of a call episode for data up to and including February was 10 minutes 30 seconds with 77% of callers receiving a triage and 4% of answered calls called back.
  4. On average 29% of call time was handled by clinical staff for all calls up to and including February.
  5. For the period between April 2011 to October 2012, 92% of callers were very or fairly satisfied with their NHS 111 experience.

More detail and summary charts are in Annex A below.

Annex A (PDF, 291K)


111 Minimum data set National Feb’13 (XLS, 406K)

Minimum data set – North Feb’13 (XLS, 387K)

Minimum data set – M&E Feb’13 (XLS, 627K)

Minimum data set_London__Feb’13

Minimum data set – South Feb’13 (XLS, 353K)

Pre-Release Access

Pre_Release_Access_List(PDF. 10kb)

Google PDE Application

You can also access the NHS111 dataset from the Google PDE link below, this graphically represents the call level data from all 111 sites.

Contact Us

You can obtain further details by contacting the commissioning analysis and intelligence team at the following address:

NHS 111 Team
Commissioning Analysis and Intelligence
Department of Health
G18 Wellington House
81-83 Waterloo Road

Phone: 0207 972 4422
Statistician: Thomas Kent, Danielle Jaques