NHS 111 Statistics, June 2013

NHS 111 Minimum Data Set – June Release

Call statistics to the NHS 111 service up to and including June 2013 from the 31 sites providing this service and able to provide data at this time. The sites are:

  • County Durham and Darlington
  • Lincolnshire
  • Nottingham City
  • Isle of Wight
  • Derbyshire
  • The North West
  • Croydon
  • Hillingdon
  • Inner North West London
  • Hertfordshire
  • Great Yarmouth & Waveney
  • Oxfordshire
  • Wandsworth
  • Sutton & Murton
  • Norfolk
  • Suffolk
  • Kingston & Richmond
  • North Central London
  • Buckinghamshire
  • Somerset
  • Mainland SHIP
  • Cheshire & Mersey Side
  • Greater Manchester
  • South Essex
  • Northamptonshire
  • Milton Keynes
  • West Midlands
  • South East London
  • East London & City
  • Yorkshire & Humber
  • Dorset
  • Outer North East London

The main findings for June 2013 were: 

In June, there were 552,717 calls to the 111 service, with 94% of these calls from people directly dialling 111. Scaled up, this would represent 8.9 million calls per year across England to the NHS 111 service.

In June, 96% of answered calls made to NHS111 were answered within 60 seconds. Of all calls offered 1% were abandoned after waiting longer than 30 seconds.

Average length of a call episode for data up to and including June was 12 minutes 59 seconds, with 80% of callers receiving a triage and 7% of answered calls called back.

On average 29% of call time was handled by clinical staff for all calls up to and including June.

For the period between April 2011 to March 2013, 92% of callers were very or fairly satisfied with their NHS111 experience.

More detail and summary charts are in Annex A below.

Annex A (pdf 616kb)


Minimum data set_National_Jun13

Minimum data set_London_Jun’13

Minimum data set_North_Jun’13



Pre-Release Access


Google PDE Application

You can also access the NHS111 dataset from the Google PDE link below, this graphically represents the call level data from all 111 sites.

Contact Us

You can obtain further details by contacting the commissioning analysis and intelligence team at the following address:

NHS 111 Team
Commissioning Analysis and Intelligence
Department of Health
G18 Wellington House
81-83 Waterloo Road

Phone: 0207 972 4422
Statistician: Thomas Ken