NHS 111 Statistics – March 2014

The latest data for March 2014 comprise data from all 46 sites.

a.    In March 2014, there were 1,052,210 calls offered to the NHS 111 service, with 995,418 (94.6%) from people directly dialling 111 and 56,792 calls came through other numbers. Scaled up, this would represent 12 million calls per year and 34 thousand per day across England to the NHS 111 service.

b.    In March 2014, of all calls offered, 1.3% were abandoned after waiting longer than 30 seconds. Of all calls answered, 93.2% were answered within 60 seconds.

c.    The average episode length of a call in March 2014 was 16 minutes and 19 seconds.

d.    Of all calls answered in March 2014, 84.7% received triage. Calls not triaged include when callers are referred on to another service, or given health information and do not need to be triaged, or when callers abandon the call before triage could start.

e.    Of all calls answered in March 2014, 8.8% were offered a call back. Of those where a call back was offered, 48.0% were called back within 10 minutes.

f.     For calls in March 2014, 34.9% of call time was handled by clinical staff.

Statistical Note

Download NHS 111 Statistical Note for March 2014 (DOC, 744KB)


Download MDS March 2014 National (XLS, 542KB)

Download MDS March 2014 North (XLS, 541KB)

Download MDS March 2014 South (XLS, 708 KB)

Download MDS March 2014 London (XLS, 686KB)

Download MDS March 2014 Midlands & East of England (XLS, 918KB)

CSV Data

Download MDS Monthly Extraction March 2014 (CSV, 14KB)

Download MDS Full Extraction till March 2014 (CSV, 164KB)

Publication Timetables

Download 2013-14 NHS_111 MDS Publication Timetable (DOCX, 16KB)

Download 2014-15 NHS_111 MDS Publication Timetable (DOCX, 16KB)


Download MDS 111 Guidance V0.9 (DOC, 940KB)

Pre-release Access List

Download Pre-Release Access List 9th May 2014 (DOCX, 18KB)

Google PDE Application

You can also access the NHS111 dataset from the Google PDE link below, this graphically represents the call level data from all 111 sites.


Contact Us

You can obtain further details by contacting the relevant statistical team at the following address:

Ian Kay
NHS England
8E12 Quarry House
Quarry Hill