Overall Patient Experience Scores: 2014 Accident and Emergency (A&E) Survey Update

Today NHS England published the latest statistical information on patients’ experience of care in the NHS. This is an update to include results from the 2014 Accident and Emergency Department survey.

Further supporting information, including a methodology statement, is available for this series and can be found in the Patient Experience Statistics series.

The 2014 survey involved 142 acute and specialist NHS trusts with a major A&E Department in England. Responses were received from almost 40,000 patients with a response rate of 34%.


We have published a diagnostic tool, designed to help NHS managers and the general public understand what feeds in to the overall scores and how scores vary across individual NHS organisations.

To access more detailed information go to our Supporting Information page.