Overall Patient Experience Scores
The Overall Patient Experience Scores (OPES) series of statistics has been discontinued. Users wanting to understand patients’ overall experience of the services previously covered by OPES should reference the published Care Quality Commissioning Surveys (CQC) which contain the latest results and trends in experience:
https://www.cqc.org.uk/publications/surveys/surveys
If you have any questions then please contact england.feedback-data@nhs.net
The Overall Patient Experience Scores were a statistical series measuring overall patient views of care and services provided by the NHS. The statistics were composite scores constructed using results taken from the NHS Patient Survey Programme (specifically the Inpatient, Outpatient, Community Mental Health and Accident & Emergency surveys).
Past Publications
2019 Community Mental Health Survey
2018 Urgent and Emergency Care Survey
2018 Community Mental Health Survey
2017 Community Mental Health Survey
2016 Emergency Department Survey
2016 Community Mental Health Survey
2015 Community Mental Health Survey
2014 Accident & Emergency Survey
2014 Community Mental Health Survey
2013 Community Mental Health Survey
Guidance and documentation
- Overview of published documents
- Methods, reasoning and scope – Methodology Statement
- Customer service and user engagement statement
- Data revisions policy
- Quality statement
- Statement on use of resources
Tools for understanding patient experience
The previous version of the Diagnostic Tool based on OPES can be accessed below:
Contact us
For further information about the published statistics, please contact us at:
Analytical Services (Surveys Team)
NHS England and NHS Improvement
Quarry House
Leeds LS2 7UE