NHS 111 Statistics – November 2014
Of calls answered by NHS 111 in November, 90.6% were answered within 60 seconds, less than in October (94.7%). So far in 2014, the standard of 95% calls answered in 60 seconds was only met four times: January, February, August and September. In November 2014, 2.2% of calls were abandoned after waiting longer than 30 […]