Until recently Jennifer Skillen was the chair of her GP surgery’s patient participation group in Gloucester, getting involved not just with the surgery, but in local commissioning.

She is passionate about the NHS and reflecting the patient voice to develop effective patient-centred planning.

Jennifer enjoys applying the knowledge she gains from studying part-time for a PhD to a variety of situations, from dealing with her disabled son’s ’therapy’ chickens to helping with the patient views in quality improvement.

She has recently had a paper published by Sage Journals about the kind of simple analysis techniques that can be used to make sense of FFT feedback. It is entitled ‘The Friends and Family Test: From card sorts to control charts’.