Jo Shill is a Quality Assurance Lead Nurse within NEW Devon CCG. Her current role focusses on the redesign and implementation of sustainable change in relation to the application of the NHS Continuing Healthcare Framework locally, and in the quality assurance of local care home and personal care providers delivering care to eligible individuals within the CCG footprint.
Jo’s previous roles have included acute service pathway developments and redesign of community rapid response services. Working jointly with local partner organisations, Jo has a passion for delivery of equitable services, and thrives on the challenge of asking ‘why wouldn’t we’ when it comes to embracing and implementing change.
The project described in this blog was delivered jointly by Jo, her colleague Chris Morley, the CCG’s Market Development Manager, and Gail Wilson, Deputy Director of Clinical Services at St Luke’s Hospice. Supported by the wider Personal Health Budget Team at NHS England and the St Luke’s Clinical Nurse Specialists, the project explored the particular challenges of delivery of end of life care in rural areas.
The personalisation agenda is embraced in full within the CCG, who now have well-established processes for set up and evaluation of individualised support plans. Working closely with their counterpart local authorities, NEW Devon have embraced the opportunity of delivery of care in this way, and relish in asking people ‘what matters to you?’ rather than, ‘what’s the matter with you?’