Tracey Bayliss has worked for nearly 30 years in various admin and clerical roles for two acute NHS trusts in the West Midlands. Currently she works as a Senior Project Manager at The Dudley Group NHS Foundation Trust. As a member of the Service Improvement and Programme Management Team, established to oversee, challenge and support the trust’s transformation workstreams, she is responsible for managing and delivering multiple complex projects; helping to embed use of the trust’s own programme management tools; and providing assurance of delivery to the trust’s Transformation Delivery Group. Tracey recently completed the Improvement FUNdamentals Massive Open Online Course (MOOC) and would like to recommend it to others.