Yvonne Richards is a National Senior Manager for Multispecialty Community Providers.

She has over 20 years’ experience in the NHS during which she has worked in a number of commissioning and provider organisations in roles spanning both strategic and operational management.

These have included Senior Programme Manager, leading a CCG’s authorisation, Commissioning Manager in a Primary Care Trust, working with a range of specialist clinicians to develop and redesign services for patients with long term conditions and Emergency Systems Manager in an Ambulance Service managing city-wide emergency activity.

Yvonne’s most recent role was Programme Manager for Health & Social Care Integration in the Birmingham Better Care programme.

She has a particular interest in system redesign and integrated working.

Yvonne began her NHS career working as a GP Receptionist, before moving onto an acute hospital. She holds a Masters in Healthcare Leadership along with other post graduate change management qualifications.