This is a challenging time for primary care, with patients seeking timely access to services and continuity of care, and primary care staff under intense pressure as they work to meet rising demand.
Simply carrying on with existing ways of working will not provide a sustainable solution. GP and NHS Assembly member Clare Fuller has published a stocktake of primary care, recommending integrated neighbourhood teams making use of all available assets should be at the heart of the NHS in future.
Primary care must be supported to deliver what patients need and national leaders should provide resources to tackle workforce shortages, invest in new buildings and facilities, and extend use of digital technologies.
The Fuller stocktake builds on insights and best practice from across England and sets out a vision based on:
- supporting teams and services to work in a much more integrated way across health and social care and public health, including co-locating staff in integrated neighbourhood teams
- providing those people who get ill but don’t use services very often with much more choice on how they access care when they need it;
- providing more proactive, personalised care with multi-disciplinary teams of professionals and putting patients, who may have complex needs, including those with multiple long-term conditions, at the centre;
- improving patient experience, with single care records and integrated plans supporting general practice to provide the continuity of care that patients so value; and
- helping people to stay well for longer as part of a more ambitious and joined-up approach to prevention for the whole of health and care.
This way of working already exists in some parts of the country. The stocktake heard a range of examples, including a live primary care capacity and demand management system in Yorkshire, an integrated clinical pharmacy service in the Wirral, a single clinical community leadership programme in Suffolk and North East Essex Integrated Care System, holistic primary care estates profiling and planning in Dorset, and anticipatory care in Frimley.
Drawing on nine workstreams and four task and finish groups, the review outlines a vision that has already attracted support from primary care leaders. The challenge now is to ensure the widespread adoption and adaptation of new care models recognising the stakes are incredibly high. It is no exaggeration to say that if primary care fails, so does the NHS, underlining the urgency of translating the vision into meaningful improvements for patients and staff.
We are particularly heartened that the review’s recommendations have been developed jointly by leaders from across the NHS working with NHS England and a wide range of partners. The commitment of Integrated Care System chief executives to work together and with partners in their own areas to implement these recommendation gives us hope that action will happen. The review is right to argue that a key challenge will be to pivot away from top-down directives and create an environment that supports local change, not dictates it from the centre.
Where the centre does have a role is in ensuring that sufficient resources are available to take the review’s ideas forward. The Fuller review has thrown down the gauntlet and the onus is now on NHS, national and government leaders to respond.