Help celebrate improving patient care

NHS England’s Director for Experience, Participation and Equalities previews Experience of Care Week 2019 and calls for your support:

Global Experience of Care week is almost upon us and it provides a great opportunity for the NHS to celebrate and share ways in which we are improving patient and carer experience.

This year the campaign falls in Easter week, which gives us even more reason to recognise our colleagues working in ‘open all hours’ services.

It is also an opportunity to see what other healthcare organisations have been doing across the globe and get fresh inspiration for improvement efforts at home. You can find more about the global campaign on The Beryl Institute website.

It’s been fab’ to hear about people’s plans so far but there is still time to commit to sharing your work on social media or through a celebratory event with colleagues and people who use our services.

Nationally we will be hosting online activities, including twitter chats and webinars on issues such as using WhatsApp to engage young people, co-production and building the evidence base. We will also be hosting a Youth Voice Summit in addition to events around the country.

Social media is a key tool for bring Experience of Care Week to life, and we are using the hashtag #ExpofCare to capture tweets or key messages about what people are doing.

The campaign is now live thanks to @WeCommunities and I hope you will be able to join the conversation. There are some really colourful, fun graphics to help promote the week which are downloadable.

This is the chance to raise the profile of improving patient experience, staff experience, carers experiences and experience of care for all.

We welcome being able to turn the spotlight on good ideas and recognise staff making changes for the better, we want everyone to feel they are able to contribute to this special week and make this a memorable campaign.

We want to hear all about the amazing work being done in all areas of the health sector, so please share any details of any events, any news stories or webinars happening within that week which cover any aspect of patient experience and we will raise the profile.

Wishing you all an enjoyable and informative Experience of Care Week!

  • Experience of Care Week 2019 runs from Monday April 22 to Friday 26 April and you can follow Twitter updates at: #ExpofCare
Dr Neil Churchill

Dr Neil Churchill is Director for Experience, Participation and Equalities at NHS England.

His brief includes insight and feedback, patient participation in decision-making, improvement programmes on cancer, learning disability and support for carers and national partnerships with volunteers and the voluntary sector.

Neil joined NHS England in 2013 after a 25 year career in the voluntary sector at organisations including Barnardo’s, Age Concern, Crisis and Asthma UK. He has been a Non-Executive Director for NHS South of England, an appointed member of the National Information Governance Board and a trustee of a number of charities across the UK.

Neil is a member of the Executive Board for the Beryl Institute, a change agent from the School for Change Agents and a member of Q, the quality improvement collaborative from the Health Foundation. He tweets as @neilgchurchill.

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