Contact your local integrated care board (ICB)

Sending feedback and complaints

Integrated care boards (ICBs) replaced clinical commissioning groups (CCGs) in the NHS from 1 July 2022.

If you want to contact your local ICB with feedback or a complaint about primary care services such as GPs, dentists, opticians or pharmacy services, you can find their contact details below.

If you have a complaint about hospital care, mental health services, out of hours services, NHS 111 and community services such as district nursing, check the ICB’s website for the relevant contact details.

If you’re not sure which ICB to contact you can do a postcode search on the NHS Organisation Data Service website. The name of the ICB appears under ‘Higher Health Authority.’

North East and Yorkshire

NHS West Yorkshire ICB

Website address: www.westyorkshire.icb.nhs.uk/contact/comments-concerns-compliments

Email: wyicb.pals@nhs.net

Telephone: 01924 552150

Postal address:

West Yorkshire Integrated Care Board Complaints Team
White Rose House, West Parade
Wakefield, WF1 1LT

NHS Humber and North Yorkshire ICB

Website address: humberandnorthyorkshire.org.uk/contact-us/

Email: hnyicb.experience@nhs.net 

Telephone: 01904 555999

Postal address:

The Experience Team
Humber and North Yorkshire Integrated Care Board
Health Place, Wrawby Road
Brigg, DN20 8GS

NHS North East and North Cumbria ICB

Website address: northeastnorthcumbria.nhs.uk/contact-us

Email: nencicb.complaints@nhs.net

Telephone: 0191 374 4218

Postal address:

FREEPOST, NENC ICB COMPLAINTS
Complaints Team
North East and North Cumbria Integrated Care Board
Pemberton House, Colima Avenue
Sunderland, Tyne and Wear
SR5 3XB

NHS South Yorkshire ICB

Website address: southyorkshire.icb.nhs.uk/contact-us 

Email: syicb-sheffield.icbcomplaints@nhs.net

Telephone: 0114 305 1000

Postal address:

NHS South Yorkshire ICB
Commissioners Working Together
722 Prince of Wales Road
Sheffield, S9 4EU

North West

NHS Lancashire and South Cumbria ICB

Website address: www.lancashireandsouthcumbria.icb.nhs.uk/contact-us

Email: mlcsu.lscpatientexperience@nhs.net

Telephone: 0800 032 2424

Postal address:

NHS Lancashire and South Cumbria ICB
Level 3, Christ Church Precinct
County Hall, Fishergate Hill
Preston, PR1 8XB

NHS Cheshire and Merseyside ICB

Website address: www.cheshireandmerseyside.nhs.uk/contact/complaints/

Email: enquiries@cheshireandmerseyside.nhs.uk

Telephone: 0800 132996

Postal address:

NHS Cheshire and Merseyside ICB
No. 1 Lakeside, 920 Centre Park
Warrington, WA1 1QY

NHS Greater Manchester ICB

Website address: gmintegratedcare.org.uk

Email: nhsgm.patientservices@nhs.net

Telephone: 0161 271 3980, 9am to 4pm Monday to Friday (excluding bank holidays)

Postal address:

Greater Manchester ICP
1st Floor, The Tootal Buildings
56 Oxford St
Manchester, M1 6EU

Midlands

NHS Birmingham and Solihull ICB

Website address: www.birminghamsolihull.icb.nhs.uk/contact-us/compliments-concerns-and-complaints

Email for complaints: bsol.complaints@nhs.net

Email for patient enquiries: bsol.patientexperience@nhs.net

Telephone contact: 0121 203 3313

Postal address:

NHS Birmingham and Solihull ICB
1st Floor Wesleyan, Colmore Circus
Birmingham, B4 6AR

NHS Black Country ICB

Website address: blackcountry.icb.nhs.uk/have-your-say/time-2-talk

Email: bcicb.time2talk@nhs.net

Telephone: 0300 0120 281

Postal address:

NHS Black Country ICB
Civic Centre, St Peters Square
Wolverhampton, WV1 1SH

NHS Coventry and Warwickshire ICB

Website address: www.happyhealthylives.uk/contact-us/complaints/complaining-about-cwicb/

Email: cwicb.complaints@nhs.net

Telephone: 024 7652 6815

Postal address:

NHS Coventry and Warwickshire ICB Complaints Team
Westgate House
Warwick, CV34 4DE

NHS Derby and Derbyshire ICB

Website address: joinedupcarederbyshire.co.uk/contact-us

Email: ddicb.pals@nhs.net

Telephone: 0800 032 32 35

Postal address:

NHS Derby and Derbyshire ICB
First Floor, The Council House
Corporation Street, Derby, DE1 2FS

NHS Herefordshire and Worcestershire ICB

Website address: herefordshireandworcestershire.icb.nhs.uk/contact-us

Email: hw.complaints@nhs.net

Telephone: 0330 053 4356

Postal address:

NHS Herefordshire and Worcestershire ICB Patient and Stakeholder Liaison Team
Kirkham House, John Comyn Drive
Perdiswell, Worcester, WR3 7NS

NHS Leicester Leicestershire and Rutland ICB

Website address: leicesterleicestershireandrutland.icb.nhs.uk/contact

Email: llricb-llr.enquiries@nhs.net

Telephone: 0116 2957572

Postal address:

NHS Leicester, Leicestershire and Rutland ICB
Room 30 Pen Lloyd Building
Leicester Road, Glenfield
Leicester, LE3 8TB

NHS Lincolnshire ICB

Website address: lincolnshire.icb.nhs.uk/contact/your-feedback-matters

Email: LICB.feedbacklincolnshireicb@nhs.net

Telephone: 01522 309299 

Postal address:

NHS Lincolnshire ICB
Bridge House, The Point
Lions Way, Sleaford, NG34 8GG

NHS Northamptonshire ICB

Website address: www.icnorthamptonshire.org.uk/contact

Email: Northantsicb.patientexperience@nhs.net 

Telephone: 01604 476777

Postal address:

NHS Northamptonshire ICB
Francis Crick House, Summerhouse Road
Moulton Park, Northampton, NN3 6BF

NHS Nottingham and Nottinghamshire ICB

Website address: notts.icb.nhs.uk/contact-us/patient-advice-and-complaints

Email: nnicb-nn.patientexperience@nhs.net

Telephone: 0115 8839570

Postal address:

NHS Nottingham and Nottinghamshire ICB
Sir John Robinson House, Sir John Robinson Way
Arnold, Nottingham, NG5 6DA

NHS Staffordshire Stoke-on-Trent ICB

Website address: staffsstoke.icb.nhs.uk/contact-us/patient-advice-and-liaison-service

Email: PatientServices@staffsstoke.icb.nhs.uk

Telephone: 0808 196 8861

Postal address:

NHS Staffordshire and Stoke-on-Trent ICB
New Beacon Building, Stafford Education and Enterprise Park
Weston Road, Stafford, ST18 OBF

NHS Shropshire, Telford and Wrekin ICB

Website address: www.shropshiretelfordandwrekin.nhs.uk/contact-us/complaints-and-pals

Email: STW.patientservices@nhs.net

Telephone: 01952 580407

Postal address:

NHS Shropshire, Telford and Wrekin ICB
Halesfield 6
Telford, TF7 4QQ

South West

NHS Bath and North East Somerset, Swindon and Wiltshire ICB

Website address: bsw.icb.nhs.uk/contact-us/compliments-and-complaints/

Email: scwcsu.palscomplaints@nhs.net 

Telephone: 0300 561 0250

Postal address:

NHS Bath and North East Somerset, Swindon and Wiltshire ICB
Jenner House, Avon Way, Langley Park
Chippenham, SN15 1GG

NHS Bristol, North Somerset and South Gloucestershire ICB

Website address: bnssg.icb.nhs.uk/contact-us/making-a-complaint

Email: bnssg.customerservice@nhs.net

Telephone: 0800 073 0907

Postal address:

Customer Services Team
NHS Bristol, North Somerset and South Gloucestershire ICB
South Plaza, Marlborough Street
Bristol, BS1 3NX

NHS Cornwall and Isles of Scilly ICB

Website address: cios.icb.nhs.uk/about/complaints

Email: ciosicb.complaints@nhs.net

Telephone: 01726 627975

Postal address:

NHS Cornwall and Isles of Scilly ICB
Part 2S, Chy Trevail
Beacon Technology Park, Dunmere Road
Bodmin, PL31 2FR

NHS Devon ICB

Website address: onedevon.org.uk/contact-us/patient-advice-and-complaints

Email: d-icb.patientexperience@nhs.net

Telephone: 0300 123 1672

Postal address:

NHS Devon ICB
Aperture House, Pynes Hill, Rydon Lane
Exeter, EX2 5AZ

NHS Dorset ICB

Website address: nhsdorset.nhs.uk/contact/feedback

Email: customer.careteam@nhsdorset.nhs.uk

Telephone: 01305 368926

Postal address:

NHS Dorset ICB
Vespasian House, Barrack Road
Dorchester, DT1 1TG

NHS Gloucestershire ICB

Website address: www.nhsglos.nhs.uk/have-your-say/your-experience/pals-feedback-and-enquiries/

Email: glicb.pals@nhs.net

Telephone: 0800 0151 548

Postal address:

NHS Gloucestershire ICB
Shire Hall, Westgate Street
Gloucester, GL1 2TR

NHS Somerset ICB

Website address: nhssomerset.nhs.uk/contact-us/complaints/

Email: somicb.complaints@nhs.net

Telephone: 08000 851067

Postal address:

NHS Somerset ICB
2nd Floor Mallard House, Express Park
Bristol Road, Bridgewater
Somerset, TA6 4RN

East

NHS Central East ICB

Website address: https://www.centraleast.icb.nhs.uk/get-involved/

Email: blmkicb.contactus@nhs.net

Tel: 0800 148 8890

Postal address:

Central East ICB
Gemini House
Bartholomew’s Walk
Cambridgeshire Business Park
Angel Drove
Ely
CB7 4EA

NHS Essex ICB

Website address: https://www.essex.icb.nhs.uk/health/rights/patient-experience-feedback-essex/nhs-complaints-essex/

Tel: 0160 348 1283

Postal address:

NHS Essex
Seax House
Victoria Rod South
Chelmsford
Essex
CM1 1QH

NHS Norfolk and Suffolk ICB

Website address: https://www.norfolkandsuffolk.icb.nhs.uk/contact/

Email address: nwicb.complaintsservice@nhs.net

Tel: 0800 389 6819

Postal address:

NHS Norfolk and Suffolk Integrated Care Board
County Hall
Martineau Lane
Norwich
NR1 2DH

South East

NHS Hampshire and Isle of Wight ICB

Website address: www.hantsiowhealthandcare.org.uk/contact-us/patient-experience-and-complaints

Email: hiowicb-hsi.patientexperience@nhs.net

Telephone: 0300 561 2561

Postal address:

Patient Experience and Complaints
Hampshire and Isle of Wight Integrated Care Board
Omega House, 112 Southampton Road
Eastleigh, Hampshire, SO50 5PB

NHS Kent and Medway ICB

Website address: www.kentandmedway.icb.nhs.uk/contact-us

Email: kmicb.patientexperience@nhs.net

Telephone: 01634 335 095 Option 7

Postal address:

NHS Kent and Medway Integrated Care Board
Patient Experience Team
2nd Floor, Gail House
Lower Stone Street, Maidstone
Kent, ME15 6NB

NHS Thames Valley ICB

Website address: https://www.thamesvalley.icb.nhs.uk/contact-us/complaints-and-compliments

For Buckinghamshire, Oxfordshire and Berkshire (West)

Email: bobicb.palscomplaints@nhs.net

Postal address:

Thames Valley ICB
Second Floor
Sandford Gate
East Point Business Park
Oxford
OX4 6LB

For Bracknell Forest, Royal Borough of Windsor and Maidenhead and Slough

Email: scwcsu.palscomplaints@nhs.net

Telephone: 0300 561 0250

Postal address:

Patient Advice and Complaints Team (PACT)
Ground Floor, Mallard Court
Express Park
Bristol Road
Bridgwater
TA6 4RN

NHS Surrey and Sussex ICB

Website address: Feedback, concerns and complaints | ICB – Surrey and Sussex: https://www.surreysussex.icb.nhs.uk/feedback-concerns-and-complaints

For Surrey

Email: syheartlandsicb.complaints@nhs.net

Telephone: 0300 561 2500

Postal address:

Complaints team
NHS Surrey and Sussex ICB
Block C, 1st Floor
Dukes Court
Woking
Surrey
GU21 5BH

For Sussex

Email: sxicb.complaints@nhs.net

Telephone: 0300 140 9854

Postal address:

NHS Surrey and Sussex ICB
Sackville House
Brooks Close
Lewes
BN7 2FZ

London

NHS North East London ICB

Including the Boroughs of: Barking and Dagenham; City of London; Hackney; Havering; Newham; Redbridge; Tower Hamlets; Waltham Forest.

Website address: northeastlondon.icb.nhs.uk/contact-us/advice-compliments-complaints

Email: nelondonicb.complaints@nhs.net

Telephone: 0208 221 5750

Postal address:

NHS North East London ICB
9th Floor
20 Churchill Place
Canary Wharf
London, E14 5HJ

NHS North West and North London ICB

Website address: Complaints, concerns or compliments : West and North London ICB

For Barnet, Camden, Enfield, Haringey, Islington.

Email: nclicb.complaints@nhs.net
Telephone: 020 3198 9743 option 2.

For Brent, Ealing, Harrow, Hammersmith & Fulham, Hillingdon, Kensington & Chelsea and Westminster

E-mail: nhsnwl.complaints@nhs.net
Telephone:  020 3350 4141

Postal address:
Complaints Team
NHS West and North London
15 Marylebone Road
London
NW1 5JD

NHS South East London ICB

Including the Boroughs of: Bexley; Bromley; Royal Borough of Greenwich; Lambeth; Lewisham; Southwark.

Website address: www.selondonics.org/who-we-are/contact-us

Email: contactus@selondonics.nhs.uk 

Telephone: 0208 176 5337 for the patient experience team, or 0208 176 5330 for the ICB switchboard

Postal address:

NHS South East London ICB
160 Tooley Street
London, SE1 2TZ

NHS South West London ICB

Including the Boroughs of: Croydon; Royal Borough of Kingston upon Thames; Merton; Richmond upon Thames; Sutton; Wandsworth.

Website address: www.southwestlondon.icb.nhs.uk

Email: contactus@swlondon.nhs.uk

Telephone: 0800 026 6082

Postal address:

NHS South West London ICB
3rd Floor, 120 The Broadway
London, SW19 1RH