Integrated care boards (ICBs) replaced clinical commissioning groups (CCGs) in the NHS from 1 July 2022.
Find contact details for your local integrated care board below.
You can find out which is your local higher health authority ICB by doing a postcode search on the NHS Organisation Data Service website.
Website address: Compliments, concerns and complaints at NHS Birmingham and Solihull
Email for complaints: bsol.complaints@nhs.net
Email for patient enquiries: bsol.patientexperience@nhs.net
Telephone contact: 0121 203 3313
Postal address: QHL NHS Birmingham and Solihull Integrated Care Board, 1st Floor Wesleyan, Colmore Circus, Birmingham, B4 6AR
Website address: Have your say at NHS Black Country ICB
Email: bcicb.time2talk@nhs.net
Telephone: 0300 0120 281
Postal address: QUA NHS Black Country Integrated Care Board, Civic Centre, St Peters Square, Wolverhampton, WV1 1SH
Website address: Complaining about CWICB – Happy Healthy Lives
Email: cwicb.complaints@nhs.net
Telephone: 024 7652 6815
Postal address: Complaints Team, NHS Coventry and Warwickshire Integrated Care Board, Westgate House, Warwick CV34 4DE
Website address: How to make a complaint » Joined Up Care Derbyshire
Email: ddicb.pals@nhs.net
Telephone: 0800 032 32 35
Postal address: NHS Derby and Derbyshire Integrated Care Board, Cardinal Square, 10 Nottingham Road, Derby, DE1 3QT
Website address: Herefordshire and Worcestershire Integrated Care System
Email: hw.complaints@nhs.net
Telephone: 01905 896 883
Postal address: NHS Hertfordshire and Worcestershire Integrated Care Board, Issac Maddox House, Shrub Hill Industrial Estate, Worcester, Worcestershire, WR4 9EL
Website address: NHS Leicester Leicestershire and Rutland ICB
Email: llricb-llr.enquiries@nhs.net
Telephone: 0116 2957572
Postal address: NHS Leicester, Leicestershire and Rutland Integrated Care Board, Room 30 Pen Lloyd Building, Leicester Road, Glenfield, Leicester, Leicestershire, LE3 8TB
Website address: NHS Lincolnshire ICB
Email: Northantsicb.patientexperience@nhs.net
Telephone: 01522 309299
Postal address: NHS Lincolnshire Integrated care Board, Wyvern House, Kesteven Street, Lincoln, LN5 7LH
Website address: NHS Northamptonshire ICB
Email: Northantsicb.patientexperience@nhs.net
Telephone: 01604 476777
Postal address: NHS Northamptonshire Integrated Care Board, Francis Crick House, Summerhouse Road, Moulton Park, Northampton, NN3 6BF
Website address: NHS Nottingham and Nottinghamshire ICB
Email: nnicb-nn.patientexperience@nhs.net
Telephone: 0115 8839570
Postal address: NHS Nottingham and Nottinghamshire Integrated Care Board, Sir John Robinson House, Sir John Robinson Way, Arnold, Nottingham, NG5 6DA
Website address: Complaints – Staffordshire and Stoke-on-Trent ICB
Email: PatientServices@staffsstoke.icb.nhs.uk
Telephone: 0808 196 8861
Postal address: NHS Staffordshire and Stoke-On-Trent Integrated Care Board, 1 Staffordshire Place, Stafford, ST18 OBF
Website address: Complaints, Patient Advice and Liaison Service NHS Shropshire, Telford and Wrekin ICB
Email: STW.patientservices@nhs.net
Telephone: 01952 580407
Postal address: NHS Shropshire, Telford and Wrekin Integrated Care Board, Halesfield 6, Telford, TF7 4QQ
Including the Boroughs of: Barnet; Camden; Enfield; Haringey; Islington.
Website address: https://nclhealthandcare.org.uk/icb/north-central-london-integrated-care-board/
Email: nclicb.complaints@nhs.net
Telephone: 020 3198 9743 option 2.
Postal address: NHS North Central London Integrated Care Board, Complaints Team, 2nd Floor, Laycock PDC, Laycock Street, London, N1 1TH
Including the Boroughs of: Barking and Dagenham; City of London; Hackney; Havering; Newham; Redbridge; Tower Hamlets; Waltham Forest.
Website address: NHS North East London ICB
Email: nelondonicb.complaints@nhs.net
Telephone: 0208 221 5750
Postal address: NHS North East London Integrated Care Board, Unex Tower, 5 Station Street, London E15 1DA
Including the Boroughs of: Brent; Ealing; Hammersmith and Fulham; Harrow; Hillingdon; Hounslow; Royal Borough of Kensington and Chelsea; City of Westminster.
Website address: NHS North West London ICB
Email: nhsnwl.complaints@nhs.net
Telephone: 020 3350 4567
Postal address: NHS North West London Integrated Care Board, 15 Marylebone Road, London. NW1 5JD
Including the Boroughs of: Bexley; Bromley; Royal Borough of Greenwich; Lambeth; Lewisham; Southwark.
Website address: NHS South East London ICB
Email: contactus@selondonics.nhs.uk
Telephone: 0208 176 5337 for the patient experience team, or 0208 176 5330 for the ICB switchboard
Postal address: NHS South East London Integrated Care Board, 160 Tooley Street, London, SE1 2TZ
Including the Boroughs of: Croydon; Royal Borough of Kingston upon Thames; Merton; Richmond upon Thames; Sutton; Wandsworth.
Website address: NHS South West London ICB
Email: contactus@swlondon.nhs.uk
Telephone: 0800 026 6082
Postal address: NHS South West London Integrated Care Board, 3rd Floor, 120 The Broadway, London, SW19 1RH
Website address: NHS Bedfordshire, Luton and Milton Keynes ICB
Email: blmkicb.contactus@nhs.net
Telephone: 0800 148 8890
Postal address: NHS Bedfordshire, Luton and Milton Keynes Integrated Care Board, 3rd Floor, Arndale House, The Mall, Luton, LU1 2LJ
Website address: NHS Cambridgeshire and Peterborough ICB
Email: cpicb.pet@nhs.net
Telephone: 0800 279 2535
Postal address: NHS Cambridgeshire and Peterborough Integrated Care Board, Gemini House, Bartholomew’s Walk, Cambridgeshire Business Park, Angel Drove, Ely, Cambridgeshire CB7 4EA
Website address: NHS Hertfordshire and West Essex ICB
Email: hweicbwe.patientfeedback@nhs.net
Telephone: 01992 566122
Postal address: NHS Hertfordshire and West Sussex Integrated Care Board, Charter House, Parkway, Welwyn Garden City, Hertfordshire, AL8 6JL
Website address: NHS Mid and South Essex ICB
Email: mseicb.complaints@nhs.net
Telephone: 01268 594350
Postal address: NHS Mid and South Essex Integrated Care Board, Swift House, Hedgerows Business park, Colchester Road, Chelmsford, CM2 5PF
Website address: NHS Norfolk and Waveney ICB
Email: nwicb.complaintsservice@nhs.net
Telephone: 01603 595857
Postal address: NHS Norfolk and Waveney Integrated Care Board, Lowestoft Road, Gorleston, Great Yarmouth, NR31 6LA
Website address: NHS Suffolk and North East Essex ICB
Email: sneeicb.complaints@nhs.net
Telephone: 0800 389 6819
Postal address: NHS Suffolk and North East Essex Integrated Care Board, Aspen House, Stephenson Road, Severalls Industrial Park, Colchester, CO4 9QR
Website address: NHS Lancashire and South Cumbria ICB
Email: mlcsu.lscpatientexperience@nhs.net
Telephone: 0800 032 2424
Postal address: NHS Lancashire and South Cumbria Integrated Care Board, Level 3, Christ Church Precinct, County Hall, Fishergate Hill, Preston, PR1 8XB
Website address: NHS Cheshire and Merseyside ICB
Email: enquiries@cheshireandmerseyside.nhs.uk
Telephone: 0800 132996
Postal address: NHS Cheshire and Merseyside Integrated Care Board, No. 1 Lakeside, 920 Centre Park, Warrington, WA1 1QY
Website address: NHS Greater Manchester ICB
Postal address: NHS Greater Manchester Integrated Care Board, 4th Floor, 3 Piccadilly Place, Manchester, M1 3BN
Please use the following email and phone contact details for feedback and complaints within your local area:
Website address: NHS Bath and North East Somerset, Swindon and Wiltshire ICB
Email: scwcsu.palscomplaints@nhs.net
Telephone: 0300 561 0250
Postal address: NHS Bath and North East Somerset, Swindon, and Wiltshire Integrated Care Board, Jenner House, Avon Way, Langley Park, Chippenham, SN15 1GG
Website address: NHS Bristol, North Somerset and South Gloucestershire ICB
Email: bnssg.customerservice@nhs.net
Telephone: 0800 073 0907
Postal address: Customer Services Team, NHS Bristol, North Somerset and South Gloucestershire ICB, South Plaza, Marlborough Street, Bristol, BS1 3NX
Website address: NHS Cornwall and The Isles of Scilly ICB
Email: ciosicb.complaints@nhs.net
Telephone: 01726 627975
Postal address: NHS Cornwall and Isles of Scilly, Part 2S, Chy Trevail, Beacon Technology Park, Dunmere Road, Bodmin, PL31 2FR
Website address: NHS Devon ICB
Email: d-icb.patientexperience@nhs.net
Telephone: 0300 123 1672
Postal address: NHS Devon Integrated Care Board, Newcourt House, Old Rydon Lane, Exeter, EX2 7JU
Website address: NHS Dorset ICB
Email: customer.careteam@nhsdorset.nhs.uk
Telephone: 01305 368926
Postal address: NHS Dorset, Vespasian House, Barrack Road, Dorchester DT1 1TG
Website address: NHS Gloucestershire ICB
Email: glicb.pals@nhs.net
Telephone: 0800 0151 548
Postal address: NHS Gloucestershire Integrated Care Board, Sanger House, 5220 Valiant, Court, Gloucester Business Park, Gloucester GL3 4FE
Website address: NHS Somerset ICB
Email: somicb.complaints@nhs.net
Telephone: 08000 851067
Postal address: NHS Somerset Integrated Care Board, 2nd Floor Mallard House, Express Park, Bristol Road, Bridgewater, Somerset, TA6 4RN
Website address: Make a complaint | Buckinghamshire Oxfordshire and Berkshire West ICB
Email: Frimleyicb.southeastcomplaints@nhs.net
Telephone: 0300 561 0290
Postal address: NHS Frimley Integrated Care Board, Aldershot Centre for Health, Hospital Hill, Aldershot, Hampshire, GU11 1AY
Website address: NHS Frimley complaints and compliments
Email: Frimleyicb.southeastcomplaints@nhs.net
Telephone: 0300 561 0290
Postal address: South East Complaints Hub, NHS Frimley ICB, Portsmouth Road, Frimley, Camberley, GU16 7UJ
Website address: NHS Hampshire and Isle of Wight ICB
Email: Frimleyicb.southeastcomplaints@nhs.net
Telephone: 0300 561 0290
Postal address: South East Complaints Hub, NHS Frimley ICB, Portsmouth Road, Frimley, Camberley, GU16 7UJ
Website address: NHS Kent and Medway ICN comments compliments and complaints
Email: Frimleyicb.southeastcomplaints@nhs.net
Telephone: 0300 561 0290
Postal address: South East Complaints Hub, NHS Frimley ICB, Portsmouth Road, Frimley, Camberley, GU16 7UJ
Website address: NHS Surrey Heartlands ICB complaints and concerns
Email: Frimleyicb.southeastcomplaints@nhs.net
Telephone: 0300 561 0290
NHS Frimley ICB, Portsmouth Road, Frimley, Camberley, GU16 7UJ
Website address: Contact us NHS Sussex ICB
Email: Frimleyicb.southeastcomplaints@nhs.net
Telephone: 0300 561 0290
Postal address: South East Complaints Hub, NHS Frimley ICB, Portsmouth Road, Frimley, Camberley, GU16 7UJ
Website address: NHS West Yorkshire ICB comments and concerns
Email: wyicb.complaints@nhs.net
Telephone: 01924 552150
Postal address: West Yorkshire Integrated Care Board Complaints Team, White Rose House West Parade, Wakefield WF1 1LT
Website address: NHS Humber and North Yorkshire ICB contact us
Email: hnyicb.experience@nhs.net
Telephone: 01904 555999
Postal address: The Experience Team, Humber and North Yorkshire Integrated Care Board, Health Place, Wrawby Road, Brigg, DN20 8GS
Website address: NHS North East and North Cumbria ICB contact us
Email: necsu.pccomplaints@nhs.net
Telephone: 0191 512 8277
Postal address: NENC Integrated Care Board, c/o NECS, Riverside House, Goldcrest Way, Newburn, Newcastle NE15 8NY
Website address: NHS South Yorkshire ICB contact us
Email: syicb-sheffield.icbcomplaints@nhs.net
Telephone: 0114 305 1000
Postal address: NHS South Yorkshire ICB, Commissioners Working Together, 722 Prince of Wales Rd, Sheffield, S9 4EU