Contact your local integrated care board (ICB)

Sending feedback and complaints

Integrated care boards (ICBs) replaced clinical commissioning groups (CCGs) in the NHS from 1 July 2022.

If you want to contact your local ICB with feedback or a complaint about primary care services such as GPs, dentists, opticians or pharmacy services, you can find their contact details below.

If you have a complaint about hospital care, mental health services, out of hours services, NHS 111 and community services such as district nursing, check the ICB’s website for the relevant contact details.

If you’re not sure which ICB to contact you can do a postcode search on the NHS Organisation Data Service website. The name of the ICB appears under ‘Higher Health Authority.’

Midlands

NHS Birmingham and Solihull ICB

Website address: www.birminghamsolihull.icb.nhs.uk/contact-us/compliments-concerns-and-complaints

Email for complaints: bsol.complaints@nhs.net

Email for patient enquiries: bsol.patientexperience@nhs.net

Telephone contact: 0121 203 3313

Postal address:

NHS Birmingham and Solihull ICB
1st Floor Wesleyan, Colmore Circus
Birmingham, B4 6AR

NHS Black Country ICB

Website address: blackcountry.icb.nhs.uk/have-your-say/time-2-talk

Email: bcicb.time2talk@nhs.net

Telephone: 0300 0120 281

Postal address:

NHS Black Country ICB
Civic Centre, St Peters Square
Wolverhampton, WV1 1SH

NHS Coventry and Warwickshire ICB

Website address: www.happyhealthylives.uk/contact-us/complaints/complaining-about-cwicb/

Email: cwicb.complaints@nhs.net

Telephone: 024 7652 6815

Postal address:

NHS Coventry and Warwickshire ICB Complaints Team
Westgate House
Warwick, CV34 4DE

NHS Derby and Derbyshire ICB

Website address: joinedupcarederbyshire.co.uk/contact-us

Email: ddicb.pals@nhs.net

Telephone: 0800 032 32 35

Postal address:

NHS Derby and Derbyshire ICB
First Floor, The Council House
Corporation Street
Derby, DE1 2FS

NHS Herefordshire and Worcestershire ICB

Website address: herefordshireandworcestershire.icb.nhs.uk/contact-us

Email: hw.complaints@nhs.net

Telephone: 0330 053 4356

Postal address:

NHS Herefordshire and Worcestershire ICB Patient and Stakeholder Liaison Team
Kirkham House, John Comyn Drive
Perdiswell
Worcester, WR3 7NS

NHS Leicester Leicestershire and Rutland ICB

Website address: leicesterleicestershireandrutland.icb.nhs.uk/contact

Email: llricb-llr.enquiries@nhs.net

Telephone: 0116 2957572

Postal address:

NHS Leicester, Leicestershire and Rutland ICB
Room 30 Pen Lloyd Building
Leicester Road, Glenfield
Leicester, LE3 8TB

NHS Lincolnshire ICB

Website address: lincolnshire.icb.nhs.uk/contact/your-feedback-matters

Email: LICB.feedbacklincolnshireicb@nhs.net

Telephone: 01522 309299

Postal address:

NHS Lincolnshire ICB
Bridge House, The Point
Lions Way
Sleaford, NG34 8GG

NHS Northamptonshire ICB

Website address: www.icnorthamptonshire.org.uk/contact

Email: Northantsicb.patientexperience@nhs.net

Telephone: 01604 476777

Postal address:

NHS Northamptonshire ICB
Francis Crick House, Summerhouse Road
Moulton Park
Northampton, NN3 6BF

NHS Nottingham and Nottinghamshire ICB

Website address: notts.icb.nhs.uk/contact-us/patient-advice-and-complaints

Email: nnicb-nn.patientexperience@nhs.net

Telephone: 0115 8839570

Postal address:

NHS Nottingham and Nottinghamshire ICB
Sir John Robinson House, Sir John Robinson Way
Arnold
Nottingham, NG5 6DA

NHS Staffordshire Stoke-on-Trent ICB

Website address: staffsstoke.icb.nhs.uk/contact-us/patient-advice-and-liaison-service

Email: PatientServices@staffsstoke.icb.nhs.uk

Telephone: 0808 196 8861

Postal address:

NHS Staffordshire and Stoke-on-Trent ICB
New Beacon Building, Stafford Education and Enterprise Park
Weston Road
Stafford, ST18 OBF

NHS Shropshire, Telford and Wrekin ICB

Website address: www.shropshiretelfordandwrekin.nhs.uk/contact-us/complaints-and-pals

Email: STW.patientservices@nhs.net

Telephone: 01952 580407

Postal address:

NHS Shropshire, Telford and Wrekin ICB
Halesfield 6
Telford, TF7 4QQ

London

NHS North Central London ICB

Including the Boroughs of: Barnet; Camden; Enfield; Haringey; Islington.

Website address: nclhealthandcare.org.uk/icb/north-central-london-integrated-care-board

Email: nclicb.complaints@nhs.net

Telephone: 020 3198 9743 option 2.

Postal address:

NHS North Central London ICB Complaints Team
2nd Floor, Laycock PDC
Laycock Street
London, N1 1TH

NHS North East London ICB

Including the Boroughs of: Barking and Dagenham; City of London; Hackney; Havering; Newham; Redbridge; Tower Hamlets; Waltham Forest.

Website address: northeastlondon.icb.nhs.uk/contact-us/advice-compliments-complaints

Email: nelondonicb.complaints@nhs.net

Telephone: 0208 221 5750

Postal address:

NHS North East London ICB
Unex Tower, 5 Station Street
London, E15 1DA

NHS North West London ICB

Including the Boroughs of: Brent; Ealing; Hammersmith and Fulham; Harrow; Hillingdon; Hounslow; Royal Borough of Kensington and Chelsea; City of Westminster.

Website address: www.nwlondonicb.nhs.uk/contact-us/patient-feedback-and-complaints

Email: nhsnwl.complaints@nhs.net

Telephone: 020 3350 4567

Postal address:

NHS North West London ICB
15 Marylebone Road
London, NW1 5JD

NHS South East London ICB

Including the Boroughs of: Bexley; Bromley; Royal Borough of Greenwich; Lambeth; Lewisham; Southwark.

Website address: www.selondonics.org/who-we-are/contact-us

Email: contactus@selondonics.nhs.uk

Telephone: 0208 176 5337 for the patient experience team, or 0208 176 5330 for the ICB switchboard

Postal address:

NHS South East London ICB
160 Tooley Street
London, SE1 2TZ

NHS South West London ICB

Including the Boroughs of: Croydon; Royal Borough of Kingston upon Thames; Merton; Richmond upon Thames; Sutton; Wandsworth.

Website address: www.southwestlondon.icb.nhs.uk

Email: contactus@swlondon.nhs.uk

Telephone: 0800 026 6082

Postal address:

NHS South West London ICB
3rd Floor, 120 The Broadway
London, SW19 1RH

East

NHS Bedfordshire, Luton and Milton Keynes ICB

Website address: bedfordshirelutonandmiltonkeynes.icb.nhs.uk

Email: blmkicb.contactus@nhs.net

Telephone: 0800 148 8890

Postal address:

NHS Bedfordshire, Luton and Milton Keynes ICB
3rd Floor, Arndale House
The Mall
Luton, LU1 2LJ

NHS Cambridgeshire and Peterborough ICB

Website address: www.cpics.org.uk/contact-us

Email: cpicb.pet@nhs.net

Telephone: 0800 279 2535

Postal address:

NHS Cambridgeshire and Peterborough ICB
Gemini House, Bartholomew’s Walk
Cambridgeshire Business Park, Angel Drove
Ely
Cambridgeshire, CB7 4EA

NHS Hertfordshire and West Essex ICB

Website address: hertsandwestessex.icb.nhs.uk

Email: hweicbwe.patientfeedback@nhs.net

Telephone: 01992 566122

Postal address:

NHS Hertfordshire and West Essex ICB
Charter House, Parkway
Welwyn Garden City
Hertfordshire, AL8 6JL

NHS Mid and South Essex ICB

Website address: www.midandsouthessex.ics.nhs.uk/about/boards/integrated-care-board/

Email: mseicb.complaints@nhs.net

Telephone: 01268 594350

Postal address:

NHS Mid and South Essex ICB
PO Box 6483
Basildon, SS14 0UG

NHS Norfolk and Waveney ICB

Website address: improvinglivesnw.org.uk/contact/

Email: nwicb.complaintsservice@nhs.net

Telephone: 01603 595857

Postal address:

NHS Norfolk and Waveney ICB
County Hall, Martineau Lane
Norwich, NR1 2DH

NHS Suffolk and North East Essex ICB

Website address: suffolkandnortheastessex.icb.nhs.uk/contact-us/

Email: sneeicb.complaints@nhs.net

Telephone: 0800 389 6819

Postal address:

NHS Suffolk and North East Essex ICB
Aspen House, Stephenson Road
Severalls Industrial Park
Colchester, CO4 9QR

North West

NHS Lancashire and South Cumbria ICB

Website address: www.lancashireandsouthcumbria.icb.nhs.uk/contact-us

Email: mlcsu.lscpatientexperience@nhs.net

Telephone: 0800 032 2424

Postal address:

NHS Lancashire and South Cumbria ICB
Level 3, Christ Church Precinct
County Hall, Fishergate Hill
Preston, PR1 8XB

NHS Cheshire and Merseyside ICB

Website address: www.cheshireandmerseyside.nhs.uk/contact/complaints/

Email: enquiries@cheshireandmerseyside.nhs.uk

Telephone: 0800 132996

Postal address:

NHS Cheshire and Merseyside ICB
No. 1 Lakeside, 920 Centre Park
Warrington, WA1 1QY

NHS Greater Manchester ICB

Website address: gmintegratedcare.org.uk

Email: nhsgm.patientservices@nhs.net

Telephone: 0161 271 3980, 9am to 4pm Monday to Friday (excluding bank holidays)

Postal address:

Greater Manchester ICP
1st Floor, The Tootal Buildings
56 Oxford St
Manchester, M1 6EU

South West

NHS Bath and North East Somerset, Swindon and Wiltshire ICB

Website address: bsw.icb.nhs.uk/contact-us/compliments-and-complaints/

Email: scwcsu.palscomplaints@nhs.net

Telephone: 0300 561 0250

Postal address:

NHS Bath and North East Somerset, Swindon and Wiltshire ICB
Jenner House, Avon Way, Langley Park
Chippenham, SN15 1GG

NHS Bristol, North Somerset and South Gloucestershire ICB

Website address: bnssg.icb.nhs.uk/contact-us/making-a-complaint

Email: bnssg.customerservice@nhs.net

Telephone: 0800 073 0907

Postal address:

Customer Services Team
NHS Bristol, North Somerset and South Gloucestershire ICB
South Plaza, Marlborough Street
Bristol, BS1 3NX

NHS Cornwall and Isles of Scilly ICB

Website address: cios.icb.nhs.uk/about/complaints

Email: ciosicb.complaints@nhs.net

Telephone: 01726 627975

Postal address:

NHS Cornwall and Isles of Scilly ICB
Part 2S, Chy Trevail
Beacon Technology Park, Dunmere Road
Bodmin, PL31 2FR

NHS Devon ICB

Website address: onedevon.org.uk/contact-us/patient-advice-and-complaints

Email: d-icb.patientexperience@nhs.net

Telephone: 0300 123 1672

Postal address:

NHS Devon ICB
Newcourt House, Old Rydon Lane
Exeter, EX2 7JU

NHS Dorset ICB

Website address: nhsdorset.nhs.uk/contact/feedback

Email: customer.careteam@nhsdorset.nhs.uk

Telephone: 01305 368926

Postal address:

NHS Dorset ICB
Vespasian House, Barrack Road
Dorchester, DT1 1TG

NHS Gloucestershire ICB

Website address: www.nhsglos.nhs.uk/have-your-say/your-experience/pals-feedback-and-enquiries/

Email: glicb.pals@nhs.net

Telephone: 0800 0151 548

Postal address:

NHS Gloucestershire ICB
Shire Hall, Westgate Street
Gloucester, GL1 2TR

NHS Somerset ICB

Website address: nhssomerset.nhs.uk/contact-us/complaints/

Email: somicb.complaints@nhs.net

Telephone: 08000 851067

Postal address:

NHS Somerset ICB
2nd Floor Mallard House, Express Park
Bristol Road, Bridgewater
Somerset, TA6 4RN

South East

NHS Buckinghamshire, Oxfordshire and Berkshire West ICB

Website address: www.bucksoxonberksw.icb.nhs.uk/contact-us/make-a-complaint/

Email: Frimleyicb.southeastcomplaints@nhs.net

Telephone: 0300 561 0290

Postal address: