Contact your local integrated care board (ICB)

Sending feedback and complaints

Integrated care boards (ICBs) replaced clinical commissioning groups (CCGs) in the NHS from 1 July 2022.

If you want to contact your local ICB with feedback or a complaint about primary care services such as GPs, dentists, opticians or pharmacy services, you can find their contact details below.

If you have a complaint about hospital care, mental health services, out of hours services, NHS 111 and community services such as district nursing, check the ICB’s website for the relevant contact details.

If you’re not sure which ICB to contact you can do a postcode search on the NHS Organisation Data Service website. The name of the ICB appears under ‘Higher Health Authority.’

Midlands

NHS Birmingham and Solihull ICB

Website address: Compliments, concerns and complaints at NHS Birmingham and Solihull

Email for complaints: bsol.complaints@nhs.net

Email for patient enquiries: bsol.patientexperience@nhs.net

Telephone contact: 0121 203 3313

Postal address:

QHL NHS Birmingham and Solihull Integrated Care Board
1st Floor Wesleyan
Colmore Circus
Birmingham
B4 6AR

NHS Black Country ICB

Website address: Have your say at NHS Black Country ICB

Email: bcicb.time2talk@nhs.net

Telephone: 0300 0120 281

Postal address:

QUA NHS Black Country Integrated Care Board
Civic Centre
St Peters Square
Wolverhampton
WV1 1SH

NHS Coventry and Warwickshire ICB

Website address: Complaining about CWICB – Happy Healthy Lives

Email: cwicb.complaints@nhs.net

Telephone: 024 7652 6815

Postal address:

Complaints Team
NHS Coventry and Warwickshire Integrated Care Board
Westgate House
Warwick
CV34 4DE

NHS Derby and Derbyshire ICB

Website address: How to make a complaint » Joined Up Care Derbyshire

Email: ddicb.pals@nhs.net

Telephone: 0800 032 32 35

Postal address:

NHS Derby and Derbyshire Integrated Care Board
Cardinal Square
10 Nottingham Road
Derby
DE1 3QT

NHS Herefordshire and Worcestershire ICB

Website address: Herefordshire and Worcestershire Integrated Care System

Email: hw.complaints@nhs.net

Telephone: 0330 053 4356

Postal address:

NHS Herefordshire and Worcestershire Integrated Care Board
Patient and Stakeholder Liaison Team
NHS Herefordshire and Worcestershire
Kirkham House
John Comyn Drive
Perdiswell
Worcester
WR3 7NS

NHS Leicester Leicestershire and Rutland ICB

Website address: NHS Leicester Leicestershire and Rutland ICB

Email: llricb-llr.enquiries@nhs.net

Telephone: 0116 2957572

Postal address:

NHS Leicester
Leicestershire and Rutland Integrated Care Board
Room 30 Pen Lloyd Building
Leicester Road
Glenfield
Leicester
Leicestershire
LE3 8TB

NHS Lincolnshire ICB

Website address: NHS Lincolnshire ICB

Email: licb.feedbacklincolnshireicb@nhs.net

Telephone: 01522 309299

Postal address:

NHS Lincolnshire Integrated Care Board
Wyvern House
Kesteven Street
Lincoln
LN5 7LH

NHS Northamptonshire ICB

Website address: NHS Northamptonshire ICB

Email: Northantsicb.patientexperience@nhs.net

Telephone: 01604 476777

Postal address:

NHS Northamptonshire Integrated Care Board
Francis Crick House
Summerhouse Road
Moulton Park
Northampton
NN3 6BF

NHS Nottingham and Nottinghamshire ICB

Website address: NHS Nottingham and Nottinghamshire ICB

Email: nnicb-nn.patientexperience@nhs.net

Telephone: 0115 8839570

Postal address:

NHS Nottingham and Nottinghamshire Integrated Care Board
Sir John Robinson House
Sir John Robinson Way
Arnold
Nottingham
NG5 6DA

NHS Staffordshire Stoke-on-Trent ICB

Website address: Complaints – Staffordshire and Stoke-on-Trent ICB

Email: PatientServices@staffsstoke.icb.nhs.uk

Telephone: 0808 196 8861

Postal address:

NHS Staffordshire and Stoke-on-Trent Integrated Care Board
New Beacon Building
Stafford Education and Enterprise Park
Weston Road
Stafford
ST18 OBF

NHS Shropshire, Telford and Wrekin ICB

Website address: Complaints, Patient Advice and Liaison Service NHS Shropshire, Telford and Wrekin ICB

Email: STW.patientservices@nhs.net

Telephone: 01952 580407

Postal address:

NHS Shropshire
Telford and Wrekin Integrated Care Board
Halesfield 6
Telford
TF7 4QQ

London

NHS North Central London ICB

Including the Boroughs of: Barnet; Camden; Enfield; Haringey; Islington.

Website address: https://nclhealthandcare.org.uk/icb/north-central-london-integrated-care-board/

Email: nclicb.complaints@nhs.net

Telephone: 020 3198 9743 option 2.

Postal address:

NHS North Central London Integrated Care Board
Complaints Team
2nd Floor
Laycock PDC
Laycock Street
London
N1 1TH

NHS North East London ICB

Including the Boroughs of: Barking and Dagenham; City of London; Hackney; Havering; Newham; Redbridge; Tower Hamlets; Waltham Forest.

Website address: NHS North East London ICB

Email: nelondonicb.complaints@nhs.net

Telephone: 0208 221 5750

Postal address:

NHS North East London Integrated Care Board
Unex Tower
5 Station Street
London
E15 1DA

NHS North West London ICB

Including the Boroughs of: Brent; Ealing; Hammersmith and Fulham; Harrow; Hillingdon; Hounslow; Royal Borough of Kensington and Chelsea; City of Westminster.

Website address: NHS North West London ICB

Email: nhsnwl.complaints@nhs.net

Telephone: 020 3350 4567

Postal address:

NHS North West London Integrated Care Board
15 Marylebone Road
London
NW1 5JD

NHS South East London ICB

Including the Boroughs of: Bexley; Bromley; Royal Borough of Greenwich; Lambeth; Lewisham; Southwark.

Website address: NHS South East London ICB

Email: contactus@selondonics.nhs.uk

Telephone: 0208 176 5337 for the patient experience team, or 0208 176 5330 for the ICB switchboard

Postal address:

NHS South East London Integrated Care Board
160 Tooley Street
London
SE1 2TZ

NHS South West London ICB

Including the Boroughs of: Croydon; Royal Borough of Kingston upon Thames; Merton; Richmond upon Thames; Sutton; Wandsworth.

Website address: NHS South West London ICB

Email: contactus@swlondon.nhs.uk

Telephone: 0800 026 6082

Postal address:

NHS South West London Integrated Care Board
3rd Floor
120 The Broadway
London
SW19 1RH

East

NHS Bedfordshire, Luton and Milton Keynes ICB

Website address: NHS Bedfordshire, Luton and Milton Keynes ICB

Email: blmkicb.contactus@nhs.net

Telephone: 0800 148 8890

Postal address:

NHS Bedfordshire
Luton and Milton Keynes Integrated Care Board
3rd Floor
Arndale House
The Mall
Luton
LU1 2LJ

NHS Cambridgeshire and Peterborough ICB

Website address: NHS Cambridgeshire and Peterborough ICB

Email: cpicb.pet@nhs.net

Telephone: 0800 279 2535

Postal address:

NHS Cambridgeshire and Peterborough Integrated Care Board
Gemini House
Bartholomew’s Walk
Cambridgeshire Business Park
Angel Drove
Ely
Cambridgeshire
CB7 4EA

NHS Hertfordshire and West Essex ICB

Website address: NHS Hertfordshire and West Essex ICB

Email: hweicbwe.patientfeedback@nhs.net

Telephone: 01992 566122

Postal address:

NHS Hertfordshire and West Essex Integrated Care Board
Charter House
Parkway
Welwyn Garden City
Hertfordshire
AL8 6JL

NHS Mid and South Essex ICB

Website address: NHS Mid and South Essex ICB

Email: mseicb.complaints@nhs.net

Telephone: 01268 594350

Postal address:

NHS Mid and South Essex Integrated Care Board
PO Box 6483
Basildon
SS14 0UG

NHS Norfolk and Waveney ICB

Website address: NHS Norfolk and Waveney ICB

Email: nwicb.complaintsservice@nhs.net

Telephone: 01603 595857

Postal address:

NHS Norfolk and Waveney ICB
County Hall
Martineau Ln
Norwich
NR1 2DH

NHS Suffolk and North East Essex ICB

Website address: NHS Suffolk and North East Essex ICB

Email: sneeicb.complaints@nhs.net

Telephone: 0800 389 6819

Postal address:

NHS Suffolk and North East Essex Integrated Care Board
Aspen House
Stephenson Road
Severalls Industrial Park
Colchester
CO4 9QR

North West

NHS Lancashire and South Cumbria ICB

Website address: NHS Lancashire and South Cumbria ICB

Email: mlcsu.lscpatientexperience@nhs.net

Telephone: 0800 032 2424

Postal address:

NHS Lancashire and South Cumbria Integrated Care Board
Level 3
Christ Church Precinct
County Hall
Fishergate Hill
Preston
PR1 8XB

NHS Cheshire and Merseyside ICB

Website address: NHS Cheshire and Merseyside ICB

Email: enquiries@cheshireandmerseyside.nhs.uk

Telephone: 0800 132996

Postal address:

NHS Cheshire and Merseyside Integrated Care Board
No. 1 Lakeside
920 Centre Park
Warrington
WA1 1QY

NHS Greater Manchester ICB

Website address: NHS Greater Manchester ICB

Postal address:

NHS Greater Manchester Integrated Care Board
4th Floor
3 Piccadilly Place
Manchester
M1 3BN

Please use the following email and phone contact details for feedback and complaints within your local area:

Bolton
- Email: gmicb-bol.pals@nhs.net
- Telephone: 01204 462 022 or 01204 462 023
- Postal address: Governance and Safety, Bolton – NHS GM, Lever Chambers 27 Ashburner Street Bolton, BL1 1SQ
Bury
- Email: gmicb-bu.burypatientservices@nhs.net
- Telephone: 0161 271 3110 for complaints or 0161 253 5959 for PALS
- Postal address: Bury – NHS GM, Townside Primary Care Centre, 1 Knowsley Place, Knowsley Street, Bury, BL9 0SN
Heywood, Middleton and Rochdale
- Email: gmicb-hmr.complaints@nhs.net
- Telephone: 01706 672 549
- Postal address: Patient Services Heywood, Middleton and Rochdale – NHS GM, PO Box 100,Rochdale, OL16 9NP
Manchester
- Email: nhscomplaints@manchester.gov.uk
- Telephone: 0161 953 8388
- Postal address: Complaints, Manchester – NHS GM, Manchester Feedback and Complaints Service
  PO Box 532, Town Hall, Manchester, M60 2LA
Oldham
- Email: gmicb-old.customercare@nhs.net
- Telephone: 07966 746 117
- Postal address: Complaints, Oldham – NHS GM, Civic Centre, West Street,Oldham, OL1 1UT
Salford
- Email: gmicb-sal.patientservices@nhs.net
- Telephone: 0161 779 8800
- Postal address: Salford Patient Services – NHS GM, Civic Centre, Chorley Road, Swinton, M27 5AW
Stockport
- Email: Gmicb-sto.contactus@nhs.net
- Telephone: 0161 426 9900 Option 1, or 07393 798 116
- Postal address: Complaints, Stockport – NHS GM, 1st Floor, Stopford House, Piccadilly, Stockport, SK1 3XE
Tameside
- Email: gmicb-tameside.customercare@nhs.net
- Telephone: 0161 342 5500
- Postal address: Complaints, Tameside – NHS GM, Headquarters, Tameside One, Market Place, Ashton-under-Lyne, Tameside, OL6 6BH
Trafford
- Email: gmicb-tr.patientexperience.trafford@nhs.net
- Telephone: 0161 873 9577 for complaints, 0161 873 9634 for PALS
- Postal address: Patient Experience Matters Trafford – NHS GM, Trafford Town Hall,
  Talbot Road, Stretford, M32 0TH
Wigan
- Email: gmicb-wb.complaints@nhs.net
- Telephone: 01942 482711
- Postal address: Complaints, Wigan – NHS GM, Wigan Life Centre, College Avenue, Wigan, WN1 1NJ

South West

NHS Bath and North East Somerset, Swindon and Wiltshire ICB

Website address: NHS Bath and North East Somerset, Swindon and Wiltshire ICB

Email: scwcsu.palscomplaints@nhs.net

Telephone: 0300 561 0250

Postal address:

NHS Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board
Jenner House
Avon Way
Langley Park
Chippenham
SN15 1GG

NHS Bristol, North Somerset and South Gloucestershire ICB

Website address: NHS Bristol, North Somerset and South Gloucestershire ICB

Email: bnssg.customerservice@nhs.net

Telephone: 0800 073 0907

Postal address:

Customer Services Team
NHS Bristol, North Somerset and South Gloucestershire ICB
South Plaza
Marlborough Street
Bristol
BS1 3NX

NHS Cornwall and The Isles of Scilly ICB

Website address: NHS Cornwall and The Isles of Scilly ICB

Email: ciosicb.complaints@nhs.net

Telephone: 01726 627975

Postal address:

NHS Cornwall and Isles of Scilly
Part 2S
Chy Trevail
Beacon Technology Park
Dunmere Road
Bodmin
PL31 2FR

NHS Devon ICB

Website address: NHS Devon ICB

Email: d-icb.patientexperience@nhs.net

Telephone: 0300 123 1672

Postal address:

NHS Devon Integrated Care Board
Newcourt House
Old Rydon Lane
Exeter
EX2 7JU

NHS Dorset ICB

Website address: NHS Dorset ICB

Email: customer.careteam@nhsdorset.nhs.uk

Telephone: 01305 368926

Postal address:

NHS Dorset
Vespasian House
Barrack Road
Dorchester
DT1 1TG

NHS Gloucestershire ICB

Website address: NHS Gloucestershire ICB

Email: glicb.pals@nhs.net

Telephone: 0800 0151 548

Postal address:

Mary Hutton
Chief Executive
NHS Gloucestershire Integrated Care Board
Shire Hall
Westgate Street
Gloucester
GL1 2TR

NHS Somerset ICB

Website address: NHS Somerset ICB

Email: somicb.complaints@nhs.net

Telephone: 08000 851067

Postal address:

NHS Somerset Integrated Care Board
2nd Floor Mallard House
Express Park
Bristol Road
Bridgewater
Somerset
TA6 4RN

South East

NHS Buckinghamshire, Oxfordshire and Berkshire West ICB

Website address: Make a complaint | Buckinghamshire Oxfordshire and Berkshire West ICB

Email: Frimleyicb.southeastcomplaints@nhs.net

Telephone: 0300 561 0290

Postal address: