Please find below a list of frequently asked questions (FAQs) regarding our events and conferences.

If you cannot find an answer to your query below please get in touch with the event organiser for the event by clicking on the organiser profile section on the event page.

Booking onto NHS England events

For detailed information about how to book onto an NHS England event, please refer to our delegate guidance.

How do I find an NHS England event?

To find an event go to our upcoming events page and find an event that you’re interested in.

How do I book onto an NHS England event?

1. Find the event you wish to attend from the list of upcoming events
2. Change the quantity of tickets required to 1 using the + key.
3. Click on ‘Reserve’.
   • A box will appear labelled ‘Confirm Booking’.
   • Click this button.
4. If you are not automatically logged in already then the system will at this point ask you to ‘Find Account’.
   • Enter your email address and click ‘Search’.
5. If you have an existing account the system will ask you to enter your password and click ‘Login’.
   • If you do not have an existing account the system will inform you of this and ask you to ‘Create Account’.
6. If you have logged in, as per above, you will now be taken to your basket to review your ticket.
   • To progress, click ‘Next Step’.
   • You must then click ‘I accept the Terms & Conditions’ then click ‘Place Booking’.
   • Your booking is complete and you will be sent a booking confirmation to your email address.
7. If you have clicked ‘Create Account’, as per section 5,  you must now complete your details on the form provided.
   • Once you have filled in your details, you must click ‘Create Account’.
   • You will then be taken back to your basket to review your ticket.
   • Click ‘Next Step’.
   • You must then click ‘I accept the Terms & Conditions’ then click ‘Place Booking’.
   • Your booking is complete and you will be sent a booking confirmation to your email address.

How do I register for an NHS England event account?

To create an account, follow the steps outlined above to book onto an event and proceed to the checkout and confirm you’ve read the terms and conditions. You will then be asked to log in or create an account. Please input your username, email address and password and then click create an account. You can then complete your booking.

How do I log into my account?

1. Login to your account on the events website by clicking the ‘Login’ button on the top right-hand side of the page
2. You will need your email address or username and password to login
3. Once logged in, you will be redirected to your account area where you can view all the recent events and events you have booked onto attend
4. This is where you can also make any changes to the details within your account (not your email address), such as your dietary requirements or telephone number

How do I book onto an event on behalf of a colleague?

For detailed information about how to book onto an NHS England event on behalf of a colleague, please refer to our delegate guidance.

How do I cancel my registration?

1. Login to your account on the events website by clicking the ‘Login’ button on the top right-hand side of the page
2. You will need your email address or username and password to login
3. Once logged in, you will be redirected to your account area where you can view all the recent events and events you have booked onto attend
4. To cancel your booking onto an event, click ‘Tickets’ from the top left-hand menu
5. Select the three horizontal lines next to the ticket you’d like to cancel
6. This will bring up an options menu where you can then cancel your ticket.

I am having problems booking/viewing the event page

Please use the following browsers when accessing NHS England Events platform:

• Microsoft Edge (version 100 or above)
• Firefox
• Chrome

If you are still experiencing issues following these steps, please contact the events team.

How much do events cost to attend?

All NHS England events are free to attend, unless otherwise stated.

How do I know if there are still places left?

Our online booking system is linked directly to our database so when bookings reach a certain level, the system will not allow you to register. If you wish to be added to a waiting list, please click on the organiser profile where you will find the contact details of the event organiser.

How do I contact the event organiser for a specific event?

1. From the events page for the event that you want to attend or find out more information, click the ‘Contact’ button from the right-hand side (underneath the venue address)
2. This will then take you down the page to the person/team’s contact details for the specific event
3. You will then be able to call or email the person/team with any questions about the event.

How do I make my requirements and preferences clear?

Any accessibility and dietary requirements are stored against your delegate account on the system. You can update this information at any time by logging into your account (see information above about how to log into your account).

How do I edit my personal details on my account?

If you have entered your account details incorrectly, such as your name or email address, or your details have changed please email england.nhsevents@nhs.net with the original details and the updates you would like.

How do I contact the organiser for an event I previously attended?

If you do not have the contact details for the event then you can email england.nhsevents@nhs.net. Please provide the date and name of the event in order for us to help you find the contact details of the organising team.

How do I access resources for current and past events?

Contact the specific event organiser for the event that you attended. Please see above for how to find contact details for an event organiser.