Frequently asked questions

Please find below a list of frequently asked questions (FAQs) regarding our events and conferences.

If you cannot find an answer to your query below please get in touch with the event organiser for the event by clicking on the organiser profile section on the event page.

Booking onto NHS England and NHS Improvement events

NHS England upcoming events

How do I find an NHS England event?

To find an event go to our upcoming events page and find an event that you’re interested in.

How do I book onto an NHS England event?

  1. Find the event you wish to attend from the list of upcoming events
  2. Select a ticket from the ‘Tickets’ section on the right-hand side (next to the events image), and fill out any further details that may be required
  3. Click on ‘Book now’ and then ‘Checkout now’ in the pop up box
  4. Check over all the details and make sure you have read the terms and conditions and checked the box to confirm this
  5. Click ‘Continue’ to complete the booking process

Please note: If you are not already logged into your account you will need to log in or register. You will then be taken to a summary page which will outline your order details. You will also be sent a confirmation email shortly after registering to confirm your details.

How do I register for an NHS England event account?

To create an account, follow the steps outlined above to book onto an event and proceed to the checkout and confirm you’ve read the terms and conditions. You will then be asked to log in or create an account. Please input your username, email address and password and then click create an account. You can then complete your booking.

How do I log into my account?

  1. Login to your account on the events website by clicking the ‘Login’ button on the top right-hand side of the page
  2. You will need your email address or username and password to login
  3. Once logged in, you will be redirected to your account area where you can view all the recent events and events you have booked onto attend
  4. This is where you can also make any changes to the details within your account (not your email address), such as your dietary requirements or telephone number

How do I cancel my registration?

  1. Login to your account on the events website by clicking the ‘Login’ button on the top right-hand side of the page
  2. You will need your email address or username and password to login
  3. Once logged in, you will be redirected to your account area where you can view all the recent events and events you have booked onto attend
  4. To cancel your booking onto an event, click ‘Tickets’ from the top left-hand menu
  5. Select the three horizontal lines next to the ticket you’d like to cancel
  6. This will bring up an options menu where you can then cancel your ticket.

I am having problems booking/viewing the event page

If you are using Internet Explorer, please try using another browser (e.g. Chrome or Firefox). If you are not able to use another browser, please add https://www.events.england.nhs.uk/ to your ‘Trusted Sites’ list in Internet Explorer. If you are using a work device please ask your I.T team to add https://www.events.england.nhs.uk/ to your ‘Trusted Sites’ list in Internet Explorer.

If you are still experiencing issues following these steps, please contact the events team.

How much do events cost to attend?

All NHS England and NHS Improvement events are free to attend, unless otherwise stated.

How do I know if there are still places left?

Our online booking system is linked directly to our database so when bookings reach a certain level, the system will not allow you to register. If you wish to be added to a waiting list, please click on the organiser profile where you will find the contact details of the event organiser.

How do I contact the event organiser for a specific event?

  1. From the events page for the event that you want to attend or find out more information, click the ‘Contact’ button from the right-hand side (underneath the venue address)
  2. This will then take you down the page to the person/team’s contact details for the specific event
  3. You will then be able to call or email the person/team with any questions about the event.

How do I make my requirements and preferences clear?

Any accessibility and dietary requirements are stored against your delegate account on the system.  You can update this information at any time by logging into your account (see information above about how to log into your account).

How do I edit my personal details on my account?

If you have entered your account details incorrectly, such as your name or email address, or your details have changed please email england.nhsevents@nhs.net with the original details and the updates you would like.

How do I contact the organiser for an event I previously attended?

If you do not have the contact details for the event then you can email england.nhsevents@nhs.net. Please provide the date and name of the event in order for us to help you find the contact details of the organising team.

NHS Improvement upcoming events

How do I find an NHS Improvement event?

To find an event that you are interested in, please go to our event page and select upcoming events on the left hand side of the page and select ‘Filter results’.

Should an event that you are interested, not be listed, please contact nhsi.events@nhs.net

How do I book onto an NHS Improvement event?

  1. Click on to the event you wish to attend from the list of upcoming events on the NHS Improvement website – https://improvement.nhs.uk/events/
  2. Click on the book now button to be redirected to the event’s Eventbrite page.
  3. Click on ‘Register’ and select your ticket type and then select ‘Checkout’.
  4. Complete your details, stating any dietary or access requirements (so that we can cater for you) and make sure you have read the terms and conditions, before selecting ‘Complete registration’.
  5. Your ticket would then be confirmed and an email notification sent to you from Eventbrite.

How do I cancel my registration?

Please email nhsi.events@nhs.net or the event organiser mentioned on the Eventbrite page, to cancel your place.

How much do events cost to attend?

All NHS England and NHS Improvement events are free to attend, unless otherwise stated.

How do I know if there are still places left?

Our online booking system is linked directly to our database so when bookings reach a certain level, the system will not allow you to register. If you wish to be added to a waiting list, please email nhsi.events@nhs.net or the event organiser mentioned on the Eventbrite page.

How do I contact the event organiser for a specific event?

Please email nhsi.events@nhs.net or the event organiser mentioned on the Eventbrite page.

How do I edit my personal details on my account?

If you have entered your account details incorrectly, such as your name or email address, or your details have changed please email nhsi.events@nhs.net with the original details and the updates you would like.

How do I contact the organiser for an event I previously attended?

Please email nhsi.events@nhs.net or the event organiser mentioned on the Eventbrite page. Please provide the date and name of the event in order for us to put you in touch with the organising team.

NHS England and NHS Improvement at conferences and exhibitions

How do I find out more about where NHS England and NHS Improvement will be exhibiting?

You can see all the events we are exhibiting at on our meet NHS England and NHS Improvement page.

How do I keep up to date with the latest activity and news from NHS England and NHS Improvement events?

Our @NHSEnglandEvent and @NHSImprovement Twitter accounts regularly posts news, information and updates on our events and activities. You can follow the account to find out more, ask your questions and keep up to date.

How do I access resources for current and past events?

Contact the specific event organiser for the event that you attended. Please see above for how to find contact details for an event organiser.