FAQs

Please find below a list of frequently asked questions (FAQs) regarding our events and conferences.

If you cannot find an answer to your query below please get in touch with our events team.

Booking onto NHS England events

How do I find an event?

Just go to our upcoming events page and find an event that you’re interested in.

How do I book an event?

  1. Find the event you wish to attend; on the right hand side (next to the events image) is the ‘Tickets’ section. Select 1 ticket from the drop down and then add to basket. Then select ‘checkout now’ on the new ‘successfully added’ screen.
  2. You will be taken to your basket, check the details and then select ‘checkout’.
  3. You can then either check out as a guest or you can create an account. By continuing as a guest the system will only store minimal information about you. To be able to manage your account in the future, we recommend creating an account instead.
  4. For both checking out as a guest or creating an account you need to complete all mandatory fields and select ‘save’. If you already have an account at this point you sign in to your account to continue.
  5. You will then be taken to the delivery page, make sure you tick ‘I agree to the terns and conditions’ and then select ‘place order’.
  6. You will have the option to print your ticket at this stage. You will receive a confirmation email shortly after registering.

How do I cancel my registration (when I checked out with an account)?

  1. Visit www.events.england.nhs.uk/account/user/login and log into your account using your email address and password.
  2. Click ‘Orders’ from the right-side menu.
  3. Select the order number to go into your order.
  4. Scroll down to the bottom of the page and select the order item (this will be the ticket name, which is usually named ‘Standard’).
  5. Once in your ticket change the status to ‘Cancelled’ from the drop down menu and then press ‘Save’.

The system is asking for me to reset my password (when I previously checked out as a guest)?

All guest accounts have now been changed automatically into delegate accounts, as part of a system upgrade.
The next time you try to book onto event for the first time after previously checking out ‘as a guest’, you will need to reset your password using the ‘Lost Password’ function.

You can then set a password of your choosing, and be able to use this along with your email to log into your account for any future event bookings.

I am having problems booking/viewing the event page

If you are using Internet Explorer, please try using another browser (e.g. Chrome or Firefox). If you are not able to use another browser, please add https://www.events.england.nhs.uk/ to your ‘Trusted Sites’ list in Internet Explorer. If you are using a work device please ask your I.T team to add https://www.events.england.nhs.uk/ to your ‘Trusted Sites’ list in Internet Explorer.

If you are still experiencing issues following these steps, please contact the NHS England events team.

How much do events cost to attend?

All NHS England events are free to attend, unless otherwise stated.

How do I book on behalf of others?

Booking for someone else is the same as booking for yourself as a guest; however you will need to enter the details of the person you wish to book for.

Follow these steps to book on behalf of someone else:

  • Find the event they wish to attend, on the right hand side (next to the events image) is the ‘Tickets’ section. Select 1 ticket from the drop down and then add to basket. Then select ‘checkout now’ on the new ‘successfully added’ screen.
  • You will be taken to your basket, check the details and then select ‘checkout’.
  • You can then check them out as a guest using their email address; you need to complete all mandatory fields and select ‘save’.
  • You will then be taken to the delivery page, make sure you tick ‘I agree to the terns and conditions’ and then select ‘place order’.
  • You will have the option to print their ticket at this stage. They will receive a confirmation email shortly after registering.

How do I know if there are still places left?

Our online booking system is linked directly to our database so when bookings reach a certain level, the system will not allow you to register.

How do I contact the event organiser?

The name, email address and telephone number of the event organiser can be found on each event page, under ‘Contact information’.

If you have any questions about an event, they will be able to help you further.

How do I make my requirements and preferences clear?

When you go through the registration process, you are able to select your requirements (access, induction loop etc.) and any dietary needs, these will be saved and auto populate the next time you register for an event.

You can update your requirements for different events as required.

Contacting the NHS England events team

How do I contact the events team?

You can either email the events team at england.nhsevents@nhs.net or call Jessica on 0113 825 1837.

NHS England at conferences and exhibitions

How do I find out more about where NHS England will be exhibiting?

You can see all the events we are exhibiting at in 2017 on our meet NHS England page. Information about what we are doing and how you can get involved at each event will be updated regularly

How do I keep up to date with the latest activity and news from NHS England events?

Our @NHSEnglandEvent twitter account regularly posts news, information and updates on our events and activities. You can follow the account to find out more, ask your questions and keep up to date.

How do I access resources from your past events?

We update our events highlights page with links to our past events, including our activity and any photographs and resources. If you have been to an event recently and would like any extra information, please contact the event organisers directly or the NHS England events team.