The online consultations implementation toolkit has been developed to support practices, clinicians, commissioners and primary care networks (PCNs) with the successful adoption of online consultations and the seamless integration of these alongside face-to-face and other services.

The toolkit is an interactive document that provides a range of ideas and options for different professionals, including clinicians, at different points in their implementation journey. As a result, those people using the toolkit are encouraged to jump through to the sections most relevant to their role or organisation.

The content in the toolkit has been tested with users, including a sample of practices. It also includes feedback received and incorporated from stakeholders including professional and regulatory bodies, patient partner representatives, system suppliers, academic institutions, SMEs, commissioners, patients, practice managers, GPs and other NHS colleagues.

The main aims of the toolkit are to help those implementing online consultation systems to:

  • Focus on people, not technology
  • Share good practice
  • Describe critical success factors
  • Share challenges and how they were overcome
  • Bring to life the opportunity through learning directly from other practices
  • Help practices build connections
  • Support practices to deliver the requirements of the GP Contract and the Long Term Plan.

Using online consultations in primary care: implementation toolkit

Quick summary checklist

The quick summary checklist is a printable checklist for GP practices to guide them through all the steps necessary to implementation online consultations. It includes key things to consider at each step of the implementation journey to ensure the successful adoption of online consultations.

Online consultations summary checklist

Evaluation form

The evaluation form is a downloadable template for use by GP practices to support them in measuring the impact of online consultations as a whole from both the clinician and patient perspective.

Online consultations evaluation form

Summary of findings

Research has been carried out with members of the public and GP practice staff over a three-month period (May – July 2018) to provide an in-depth understanding of the views and perceptions of online consultations.

Online consultations research: summary of findings