The online consultations implementation toolkit has been developed to support practices, clinicians, commissioners and primary care networks (PCNs) with the successful adoption of online consultations and the seamless integration of these alongside face-to-face and other services.

There is both a full version of the toolkit for those who are leading these projects and a shortened version, particularly aimed at GPs and other practice staff. The toolkit is an interactive and provides a range of ideas and options for different professionals, including clinicians, at different points in their implementation journey. As a result, those using the toolkit are encouraged to jump through to the sections most relevant to their role or organisation.

The content in the toolkit has been tested with users, including a sample of practices. It also includes feedback received and incorporated from stakeholders including professional and regulatory bodies, patient partner representatives, system suppliers, academic institutions, SMEs, commissioners, patients, practice managers, GPs and other NHS colleagues.

Using online consultations in primary care: implementation toolkit

Summary implementation toolkit for practices

Quick summary checklist

The quick summary checklist is a printable checklist for GP practices to guide them through all the steps necessary to implementation online consultations. It includes key things to consider at each step of the implementation journey to ensure the successful adoption of online consultations.

Online consultations summary checklist

Patient leaflet: what is an online consultation?

We’ve produced a two-page leaflet to help patients understand what online consultation are and the benefits they have. It has been produced in PDF format, ready to print off on your local printer. Artwork for professional printing is also available, please email us to request this:

Patient leaflet: what is an online consultation?

Evaluation form

The evaluation form is a downloadable template for use by GP practices to support them in measuring the impact of online consultations as a whole from both the clinician and patient perspective.

Online consultations evaluation form

Case studies

We are committed to sharing best practice to support the implementation of digital solutions within primary care. We have compiled a range of case studies from GP practices, PCNs and ICSs across England, all of which vary in location, size, system supplier, technology type, demographics and deprivation levels.

Read our range of case studies