High Intensity Use programme

This scheme has saved my life – I don’t recognise the person I was then. Client

From the very first programme in Blackpool, the High Intensity Use (HIU) Service has been designed and developed with people who have lived experience of accessing healthcare regularly.

The HIU Service offers a robust way of supporting people who make high intensity use of health services, in particular A&E, non-elective admissions, primary care and mental health services. This resource pack provides support for systems on setting up a HIU service.

In 2019/20, NHS operational planning and contracting guidance set out that all health systems in England must implement a high intensity use service.

The HIU programme has received the following awards:

  • 2019 Healthcare Transformation Award for ‘Innovation in Reducing Variation and Improving Outcomes’
  • 2018 Kate Granger Compassionate Care Organisation Award

For queries regarding the programme please email england.improvementdelivery@nhs.net.