Patient and Public Voice

Involving our patients and public in improving London’s healthcare

We have all accessed NHS services at some point in our lives – as patients, parents, siblings, or carers; the NHS exists to help everyone get and stay well. Our Patient and Public Voice team has spent much of the past year listening to varying opinions and suggestions for how we can improve London’s NHS. It’s not just about listening to these ideas; we need to act on them too, turning them into actions that will make a tangible difference to patients and staff, delivered with compassion, understanding and respect. The NHS continues to turn the strategic aims of the Five Year Forward View into a reality and this report highlights how and where we have turned your words into actions. As we keep listening to our patient and public voices, this work will continue to help us create an NHS that we are all proud of.

Read the NHS England (London) participation and engagement review 2016/17

Easy read version Engaging patients and public to improve London’s healthcare 2016/17


We commissioned London Patient Voice to review independently how well we met our legal obligation to involve patients and the public in our work. Their latest report reviews our work in 2016/17.

It found that the London region’s commitment to involvement has strengthened since the last review in 2016 and makes recommendations on how we can further improve. We are working to implement the report’s recommendations. London Patient Voice will continue to scrutinise how we involve patients and the public in 2018.

Scruitinising NHS England (London)’s public and patient involvement  in 2016/17