The non-profit Patient Experience Network (PEN) has announced winners for its national healthcare awards to recognize outstanding initiatives and national good practice across the NHS. The ceremony in Birmingham on 1 March included the Using Insight for Improvement category, which is specifically supported by NHS England to identify fantastic examples of work across the NHS […]

Winners selected for patient insight awards, announced today at a Patient Experience Network ceremony in Birmingham, demonstrate that NHS providers and commissioners are listening to patient feedback and that services are continuing to improve because of it. The awards in the Friends and Family Test and Patient Insight for Improvement categories have gone to five […]

The non-profit Patient Experience Network has announced the shortlist for the second Friends and Family Test Awards, recognising work across the NHS to use patient and staff feedback and insight to drive improvements in services. The first awards were presented in March.  The category winners and an overall winner for the current round of awards will be […]

From maternity wards to GP practices, from emergency departments to dental practices, the results of the national Friends and Family Test Awards, announced today, demonstrate that NHS providers are listening to patient feedback and that services are continuing to improve because of it. More than 100 entries were shortlisted in the finals of the awards, […]

Many hospital radio stations around the country are taking part in a national promotion to raise awareness of the importance of patient feedback to improve NHS services. As part of this week’s mini-campaign to put the spotlight on the Friends and Family Test, NHS England has produced a range of audio packages that volunteers on […]

A campaign launched today aims to raise awareness of how patient feedback is helping drive continuous improvement in NHS services. The Friends and Family Test (FFT) Spotlight Week will include a range of promotional activities across England over the next five days aimed at giving fresh impetus to FFT which has already gathered 17million pieces […]

The spotlight will be turned on the Friends and Family Test next week (14 to 18 March) in an initiative aimed at boosting the number of people giving feedback on their NHS care and treatment. There will be a five-day mini-campaign across England with a range of promotional activities in the community – such as […]

There is now an extra week to submit your entries for the Friends and Family Test Awards 2016. NHS England has extended the deadline from 8 January to Friday 15 January 2016 after requests from some providers who were prevented from preparing their entries due to the festive holidays. Full details about the Awards – […]

To celebrate the positive changes to healthcare that are being produced through patient feedback, we want to find and recognise the services and people in the NHS who are making a real difference by organising the Friends and Family Test Awards 2016. The Friends and Family Test is now operating across most of the NHS […]

Improvements are being made to the part of the Calculating Quality Reporting Service (CQRS) system that GP practices use to submit their monthly Friends and Family Test data. Practices had fed back over the past few months that they wanted to be able to go back into the system before the submission deadline to amend […]