The Delivery plan for recovering access to primary care was published in May 2023 with an overarching ambition to tackle the 8am rush and make it easier and quicker for patients to get the help they need.

It set out 14 commitments in four areas; empower patients, implement ‘Modern General Practice access’, build capacity, and cut bureaucracy. Since publication, significant progress has been made by primary care teams right across the North East and Yorkshire.

Hear from GP practices across the region who are working with staff and patients to introduce modern ways of working.

Modern General Practice

Conisbrough Group Practice –  moving away from the 8am rush

Hear how the team at the South Yorkshire practice changed their ways of working over a three to six month period, improving patient experience and the working environment for their staff

Park Surgery – the role of triage in Modern General Practice

Find out how the team at a Driffield East Yorkshire practice introduced a new triage system to ensure patients in need of urgent appointments could be seen

My Health – Meeting patient needs with modern ways of working

Learn how the York practice made changes based on patient feedback and restructured their staffing based on the insight they received from their digital systems.

Online GP registration

Making registering with a GP easier at The Roxton Practice, Immingham

Find out how the Register with a GP surgery service reduced pressure on the reception team and made registrations easier for patients at a North-East Lincolnshire practice.

Conisbrough Group Practice  – Using the Register with a GP surgery service

Read about the benefits for practices and patients of using NHS England’s online registration service in a South Yorkshire practice.

Using the multi-disciplinary team

ARRS-funded dementia nurse makes a difference in Rotherham

How Additional Roles Reimbursement Scheme funding is enabling dementia specialist nurses to work within Primary Care networks in South Yorkshire

Emma Nelthorpe, Lead Primary Care Mental Health Clinical Practitioner, Primary Care South Network

Read about Emma’s role as part of the multi-disciplinary team within Doncaster South PCN. Her team see around 24 patients a day with a variety of mental health-related conditions.

Penny Clayton, Mental Health Practitioner, North Yorkshire

Learn how Penny Clayton’s work as part of a team of three professionals can help patients in North Yorkshire turn the corner