Outpatient Transformation Programme

Transforming outpatient services for patients

The NHS is giving patients greater control and convenience in their NHS hospital or clinic appointments – by offering telephone or video consultations, empowering people to book their own follow-up care, and working with GPs to avoid the need for an onward referral where possible.

This means less time travelling to hospital appointments and in waiting rooms, and better access to follow-up hospital care when needed. The planet also benefits from reducing the NHS’s carbon footprint and contribution to congestion on the roads.

As part of the NHS Long Term Plan, up to a third of the face to face appointments delivered in outpatient care will be avoided by embracing technology and arranging services around patients’ lives. This work also plays a significant role in supporting the recovery of hospital services in response to the COVID-19 pandemic.

New initiatives and digital solutions will help us to deliver the same care, in a different way – ensuring services continue to meet the needs of all our patients.