Outpatient Recovery and Transformation Programme

Transforming outpatient services for patients

The NHS is giving patients greater control and convenience in their NHS hospital or clinic appointments – by offering telephone or video consultations, empowering people to book their own follow-up care, and working with GPs to avoid the need for an onward referral where possible.

This means less time travelling to hospital appointments and in waiting rooms, and better access to follow-up hospital care when needed. The planet also benefits from reducing the NHS’s carbon footprint and contribution to congestion on the roads.

Transforming care in this way is a key commitment set out in the NHS Long Term Plan.

This work also plays a significant role in supporting the recovery of hospital services in response to the COVID-19 pandemic and is key to achieving the aims of personalising outpatients as set out in the delivery plan for tackling the COVID-19 backlog of elective care.

Guidance on the principles and approach to deliver a personalised outpatient model is available.

New initiatives and digital solutions will help us to deliver the same care, in a different way – ensuring services continue to meet the needs of all our patients. This includes implementing innovative approaches, such as Super September.

Find out more about outpatient recovery and transformation interventions below.

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