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It’s been a busy August for Farzana with trying to manage a host of meetings, children’s school holidays, whilst keeping the day job of being a GP going. This month she’s used her quality improvement knowledge and skills:
- in her role as a board director at her local GP federation to encourage conversations with different partners around accountable care systems, so all work together with a shared purpose of improving the patient’s journey
- to tackle the number of DNAs the practice’s travel vaccine service was experiencing. Two hours of a nurse’s 20 hour week was being lost through 12 DNAs per week, after a process mapping exercise with the whole practice team DNAs have now reduced to one per week and in some weeks zero.
For more information visit Building capability for improvement webpage.