Managing high demands for GP appointments – Walnut Tree Health Centre, East of England

Document first published:
Page updated:
Publication type:

Walnut Tree Health Centre in Milton Keynes has 4 whole time equivalent GPs serving a patient population of nearly 11,000.  On a daily basis the practice was experiencing long patient queues for appointments, putting pressure on GPs who were already stretched leaving staff to deal with frustrated patients.  To help address the problem the practice participated in the Time for Care programme.  The programme is delivered by NHS England and NHS Improvement and part of the support available through the General Practice Forward View.