Leading change The Carers’ Lead in the patient experience team at the Lister Hospital, East and North Hertfordshire NHS Trust has implemented service improvements to support carers, through an extension of visiting hours across the hospital and other measures. As a result, improvements have been made in communication and partnership working between staff and carers, […]

Leading change The midwifery team at James Paget University Hospitals NHS Foundation Trust created a process which increased the number of pregnant women being vaccinated against influenza and pertussis (whooping cough), providing vaccinations at services they were already accessing. Where to look The midwifery team recognised evidence of unwarranted variation with regard to how pregnant […]