High Intensity Use Programme

This scheme has saved my life – I don’t recognise the person I was then. Client

The High Intensity Use (HIU) service (first launched in Blackpool) offers a robust way of supporting people who make high intensity use of health services, in particular A&E and non-elective admissions. This resource pack provides support for systems on setting up a High Intensity Use service.

In 2019/20, NHS Operational Planning and Contracting Guidance set out that all health systems in England must implement a High Intensity Use service. This video, produced with four existing implementers of NHS RightCare’s High Intensity Use programme share their experiences and considerations that may be of interest to other systems looking to set up a service.

The HIU Programme has received the following awards:

  • 2019 Healthcare Transformation Award for ‘Innovation in Reducing Variation and Improving Outcomes’
  • 2018 Kate Granger Compassionate Care Organisation Award

For queries regarding the programme please email rightcare@nhs.net.