High Intensity User Programme

This scheme has saved my life – I don’t recognise the person I was then.

Service user

The High Intensity User (HIU) service (first launched in Blackpool) offers a robust way of reducing frequent user activity primarily to A&E and non-elective admissions but can also contribute to reducing other avoidable unscheduled care contacts. This resource pack provides support for systems on setting up a High Intensity User service. October 2018.

The NHS RightCare High Intensity User resource pack is currently being updated. For queries regarding the programme please email rightcare@nhs.net.