The South West primary care dental team is based in different offices but work as a team across the whole of the region which includes Devon, Cornwall, Isles of Scilly, Somerset, Dorset, Bristol, North Somerset, South Gloucestershire, Bath and North East Somerset, Gloucestershire, Swindon and Wiltshire. While members of the team all have particular roles and workstreams, they provide cross-cover if any of them are away.
Since regional re-alignment in April 2020, the South West is amalgamating functions from the North and South of the team into one, but in the interim please see additional Information for Professional for Bath and North East Somerset, Gloucestershire, Swindon and Wiltshire here.
The team mailbox is monitored daily and all enquiries should be sent directed to:
South West Dental Commissioning Team:
Head of Primary Care, South West: Laila Pennington
Senior Programme Manager, South West: Mel Smoker
Programme Manager DCIoS, Somerset, Dorset: Tessa Fielding
Programme Manager, BNSSG, BSW&G: Jo Lawton
Senior Commissioning Officers
Commissioning Support Assistants
The Dental Bulletin includes latest news, alerts and guidance from the Area Team, with attachments where necessary.
Guidance and Forms
A range of Dental referral guidance and forms for the South West are available for use by dental professionals, covering specialities and secondary care patient pathways.
Further links to provider process guidance such as Compass, payments, NHSmail, training and relevant organisations can be accessed via the Links page.
Dentists can also refer to the Support for Dentists page if you are looking for help related to working in dentistry/primary care, including how to access Occupational Health services, mental health support and other issues.
Dental commissioning policies are available from the NHS England and NHS Improvement website.
Interpretation and Translation
Interpretation and translation services are available for dental practices when treating NHS patients. These are paid for by NHS England and NHS Improvement, but may require an ID code to access. Please contact firstname.lastname@example.org if any queries or feedback.
Bristol, North Somerset, South Gloucestershire, Somerset, Devon and Cornwall.
Language Empire provide the following services on behalf of NHS England and NHS Improvement:
- Spoken face-to-face interpreting1
- Telephone interpreting
- Translation/transcription services
1 Please note BSL is provided under separate contracts – see British Sign Language section below for your correct provider.
In order to book, manage, track, or cancel a linguist request, please sign into Language Empire’s online LE-LSM portal
All practices are allocated unique access details. If you do not have these or have any questions related to these services, please contact email@example.com, or Language Empire who are available 24 hours a day, 7 days a week on a dedicated customer services telephone line 0330 20 20 270 or email: firstname.lastname@example.org
You can also find helpful service support materials and additional information on the Language Empire site.
Bath and North East Somerset, Gloucestershire, Swindon and Wiltshire
DA Languages Ltd are appointed to provide interpretation and translation services in BaNES, Gloucestershire, Swindon and Wiltshire since 1st April 2019. They cover over 450 languages and dialects and booking is available via the DA Link Portal.
All contractors should have received a welcome pack with details on how to access and use the service. If you have not yet received this information please contact email@example.com
DA Languages website: https://www.dalanguages.co.uk/
Dorset services are currently under different arrangements and practices will need to contact the interpreter/ organisation to make a booking. Some patients requiring BSL interpreting will have a preferred provider – please contact england.wessexmedical@nhsnet if you require support.
T: 0800 004 2000
- Telephone translation
- Document translation
Requires PIN number for access.
If you do not have access to a code, please contact firstname.lastname@example.org
T: 07818 420522
- Face-to-face interpreting
- Document translation
- Telephone interpreting
Please contact the relevant provider for your practice area:
- Cornwall: Hearing Loss Cornwall
Tel: 01872 225 868
ID code: 100746
- Devon: Language Empire
Tel: 0330 20 20 270
- Somerset: Capita
Customer Portal: capitainterpreterbookings.com
Tel: 0800 004 2000
- Bristol, North Somerset and South Gloucestershire: Action on Hearing Loss
- BaNES, Gloucestershire, Swindon and Wiltshire: DA Languages
DA Link Portal
- Dorset – please contact email@example.com for details.
Useful links for primary care dental providers
There are a range of up to date websites and resources containing information on NHS dentistry.
There is also information available for Performer List applications, changes and enquiries.