Information for professionals in Devon, Cornwall and Isles of Scilly

The South West primary care medical team is based in different offices but work as a team across the whole of Devon, Cornwall and Isles of Scilly. Members of the team all have particular roles, but provide cross-cover if any of them are away.

Their generic mailbox is monitored daily:

Rachael Crawley
Assistant Contract Manager
Role: GMS/PMS/APMS contract management. Violent Patient Scheme
Telephone: 0113 8251284
Office: St Austell

Karen Hancocks
Administration Support
Role: Primary Care, Public Health Administration Support and Violent Patient Scheme admin
Telephone: 0113 8249616
Office: St Austell

Linda Morgan
Primary Care Support Lead
Role: GMS/PMS/APMS contract management. CAS alerts. SFE payments including maternity and paternity. Translation & Interpretation.
Telephone: 0113 824 8786
Office: Saltash


The GP Bulletin is sent out every Friday via email to practice managers. It includes latest news, alerts and guidance.


A range of downloadable forms are available for practices, covering areas such as: request to place a patient on the Violent Patient Scheme, change of details, claims & sickness and maternity.


Medical policies and procedures for primary care are available from the NHS England website.

Interpretation and translation

Please note: This refers only to Devon Cornwall & Isles of Scilly (DCIOS) practices

Interpretation and translation services are available for practices. These are paid for by NHS England, but require an ID code to access.

Face-to-face interpretation:

Cornwall: Jobline Staffing
Tel: 0800 085 6484
ID code: 100746

Devon: Multilingua
Tel: 01392 276660
Mobile (24hrs): 07951 948038
ID code: 100746

Telephone interpretation:

Language Line
Tel: 0800 169 2879
ID code: As supplied to each practice – contact the primary care team in case of difficulty

BSL interpretation:

Cornwall: Hearing Loss Cornwall (formerly Cornwall Deaf Association)
Tel: 01872 225 868
ID code: 100746

Devon: Deafinite
Tel:  01392 494922
SMS:  07768 076852
ID code: 100746

Written translation is provided by Jobline Staffing, Multilingua or Language Line. Please check with Linda Morgan before proceeding.

Useful links for primary care

Helpful websites and resources for practices. This is the place to go to for the most up to date information on Directed Enhanced Services (including specifications) and other GP contract changes.