Overall Patient Experience Scores: 2014 Adult Inpatient Survey update

Today NHS England published the latest statistical information on patients’ experience of care in the NHS. This is an update to include results from the 2014 Adult Inpatient survey.

Further supporting information, including an accompanying methodology statement, is available for this series by going to ‘patient experience statistics series’.

The 2014 survey included 154 acute and specialist NHS trusts. Eligible patients were aged 16 years or over, who had spent at least one night in hospital in June, July or August 2014 and were not admitted to maternity or psychiatric units. Responses were received from over 59,000 patients with a response rate of 47%.

NHS England has also published a diagnostic tool, designed to help NHS managers and the general public understand what feeds in to the overall scores and how scores vary across individual NHS organisations.

To access the tool, see our ‘Supporting Information pages’.