NHS 111

Image of the NHS 111 logo

When to use NHS 111

If you have an urgent medical problem and you’re not sure what to do NHS 111 can help.

Get help online now or call 111 (the online service is for people aged 5 and over)

How NHS 111 works

You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone. The phone service and website are open 24 hours a day, 7 days a week.

Depending on the situation you’ll:

  • find out what local service can help you;
  • be connected to a nurse, emergency dentist, pharmacist or GP;
  • get a face-to-face appointment if you need one;
  • be told how to get any medicine you need; or
  • get self-care advice.

If you need a translator you can ask for one.

If you’re deaf and want to use the phone service, a British Sign Language (BSL) interpreter can call NHS 111 on your behalf. Go to NHS 111 BSL interpreter service for more details.

You can also use the NHS 111 service through a textphone by calling 18001 111.

Your information

If you use the online service, the privacy policy describes how we use your information.

Calls to the NHS 111 telephone service are recorded. All contacts to NHS 111 (by telephone or via the on-line tool) create a record of the contact which the NHS looks after securely, and which will only be shared with others directly involved with your care.

Some of the information collected it will also be shared with NHS Digital to improve NHS 111 and 999 services. Find out more about how this information may be used.

Feedback and complaints

If you wish to give feedback regarding the service you received from NHS 111 or make a complaint, please contact us via email: england.contactus@nhs.net and tell us the location you called from when contacting NHS 111. This will allow us to identify which local service took the call and provide contact details.