NHS 111

Image of the NHS 111 logoNHS 111 is the free number to call when you have an urgent healthcare need. It directs you to the right local service, first time.

It is available across the whole of England making it easier for you to access urgent healthcare services when you need medical help fast.

It is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When should you call NHS 111?

  • If you’re worried about an urgent medical concern, call 111 and speak to a fully trained adviser. For less urgent health needs, contact your GP or local pharmacist.

How does NHS 111 work?

The NHS 111 service is staffed 24 hours a day, 7 days a week by a team of fully trained advisers. They will ask questions to assess your symptoms and, depending on the situation, will then:

  • give you self-care advice
  • connect you to a nurse, emergency dentist or GP
  • book you a face-to-face appointment
  • send an ambulance directly, if necessary
  • direct you to the local service that can help you best with your concern.

Workforce development

The NHS Integrated Urgent Care Workforce Development Programme supports the development of the future NHS Integrated Urgent Care call centre workforce, with the right skills, values and behaviours, to improve services for patients.

Feedback and complaints

If you wish to give feedback regarding the service you received from NHS111 or make a complaint, please contact us via email: england.contactus@nhs.net and tell us the location you called from when contacting NHS 111. This will allow us  to identify which local service took the call and provide contact details.